Inspiritive Pty Limited was established in 1987 by certified trainers of Neuro-linguistic Programming to offer high quality, tailored services to its members and clients. The company uses the skills of highly qualified, credible and recognised trainers within the industry and its professional conduct and quality of service is well recognised by the international NLP Community. The organisation’s Strategic Plan provides evidence of the positioning and goals of Inspiritive:

Supporting people in their professional and personal lives with:

• the strategies and processes necessary for them to deliver quality services to their customers, personal associates and themselves,
  the necessary and sufficient elements to enable them to make systemically viable choices in their lives and work.
  • The integration of information into the work and living practices of people in such a way that:
  • relationship is a valued criterion understood to facilitate tasks
  • information that is valued is easy to find and use
  • the most appropriate management is applied to any task
• As an ethical and quality provider of accredited training Inspiritive Pty Limited will:
  • Maintain adequate and appropriate insurance including public liability and Work Cover.
  • Advise the Australian Skills and Quality Authority (ASQA) in writing within 10 working days of any change to the information contained in the Registration / Endorsement application.
  • Allow the ASQA or its agents access to training records, delivery locations and staff for the purpose of auditing performance or verifying compliance with the Conditions of Registration/Endorsement.
  • Pay the ASQA all recognition fees within 30 days of these fees being due and payable.

Version 4 2012

Inspiritive is aware that as a provider of recognised, accredited, national qualifications and statements of attainment it will:

Maintain confidentiality of all clients’ records and will convey the information contained in those records only at the explicit request of the client. The only exception to this requirement is where Inspiritive is directed by the ASQA to provide it with student records as part of its auditing and reporting processes.

Maintain systems for recording student enrolments, attendance, completion, assessment outcomes (including Recognition of Prior Learning), results, qualifications issued, grievances and the archiving of records. Inspiritive is aware of the importance of these records and will ensure that adequate back up procedures for soft copy versions of files are carried out.

In the event that Inspiritive ceases to operate, it will forward all records of student results dating from the time the organisation became a RTO, for all training covered by the registration, to the ASQA on computer disk or such other medium as shall be current for long term data storage.

Supply the ASQA, as requested, with delivery details for each course or Training Package qualification and session/unit of competence in the Scope of Registration and student details including enrolments, participation and completion in accordance with AQTF and AVETMISS requirements.

Inspiritive is committed to high quality course delivery and will:

• Ensure that a current copy of the accredited course curriculum/endorsed training package and information regarding the program, availability of learning resources and appropriate support services are available to students as appropriate.
• Ensure that where the program is an accredited course and commercial in confidence, students are permitted to read it at Inspiritive’s office by appointment or at the training venue but not to acquire a copy of any part or the whole document without permission in writing from the copyright holders. The supplier of copies of endorsed training packages is Australian Training Products Ltd, telephone +61 3 9655 0600.
• Ensure that training and assessment occur in accordance with the requirements of the accredited course / endorsed training package and where appropriate the state or national guidelines for customising courses.
• Obtain written permission from course copyright owners prior to course delivery to use and if required, customise courses.
• Ensure that any person delivering an Inspiritive sponsored course meets the industry standards and Inspiritive’s standards for delivering that program.

1. Policy in line with obligations under State and Commonwealth legislation, Inspiritive is committed to promoting a fair and equitable environment for staff and clients that is free from discrimination, harassment and vilification. This policy applies to all current and prospective RTO staff and students and should be read in conjunction with the Complaints and Appeals Policy & Procedure.

2. Procedure

2.1 The RTO staff will adhere to the principles and practices of equity in education and training.

3. Inspiritive acknowledges its legal obligations under State and Federal equal opportunity laws that include:

• The Privacy Act 2000(Cth)
• The Racial and Religious Tolerance Act 2001 (Cth)
• The Sex Discrimination Act 1984 (Cth)
• The Disability Discrimination Act 1992 (Cth)
• The Equal Opportunity Act 1995 (Vic)

3.1 Training and employment services are available to all clients regardless of ethnicity, gender, age, marital status, sexual orientation, physical or intellectual impairment.

3.2 Sexual harassment is illegal, and will not be permitted in the workplace, or in the training environment.

3.3 The RTO will treat every client fairly and without discrimination.

3.4 Grievance procedures are in place to ensure that any concerns are dealt with immediately and appropriately. (Refer to the Complaints and Appeals Policy & Procedure).

3.5 Where possible, a range of support services or appropriate referrals will be provided to participants with special needs.

3.6 Staff responsibilities All employees are required to ensure all clients receive fair and equitable services within their scope of responsibility. All staff hold the responsibility to maintain a work and study environment free from discrimination and harassment. Management is responsible for ensuring adherence to the RTO’s policies and procedures that support this goal.

3.7 Client selection Clients will not be denied access to services offered by the RTO where they are deemed eligible for the service. Clients will be individually assessed on their eligibility for the service being provided and selection will comply with relevant equal opportunity legislation and the selection criteria for the service.

Whilst practising an open access policy, it is recognised that client eligibility for services may be influenced by:

• Government funding/contract requirements
• Course pre-requisites, and
• Availability of services.
• Where limited places are available, client selection is on a first in, first served basis.

Updated 10.3.12 V4

In line with the VET quality and accountability requirements for the purposes of the Higher Education Support Act 2003 (HESA), Inspiritive Pty Ltd abides by the following fair treatment of students and equal benefits and opportunities for students.

1. Fair treatment of Students

Inspiritive will treat fairly:

All persons seeking to enrol with Inspiritive in a VET unit of study that meets the course requirements of the Graduate Certificate in NLP.

The application of fair treatment does not require that all applicants and students be treated the same. Fairness must be considered in the context of all the relevant circumstances. There are clearly situations in which the fair treatment of students will result in students in different circumstances being treated differently.

2. Equal Benefits and Opportunities

Inspiritive will ensure that it maintains and adheres to open, fair and transparent procedures that, in Inspiritive’s view are based on merit for the making of decisions in relation to the selection, from among the persons who are, or would be, entitled to seek to enrol with the College in a VET unit of study that meets the requirements of persons to enrol.

3. Application of Merit

The application of merit in decision-making processes would generally be expected to involve Inspiritive considering each application on a case by case basis and not applying inflexibly policies that preclude eligible applicants from having their application considered.

5. Educational Disadvantage

When making decisions about the selection of students, the Inspiritive is able to take educational disadvantages that a particular student has experienced into account. This should involve consideration of the actual disadvantages that a particular student has experienced. As a provider, Inspiritive should not use ‘proxy indicators’ of educational disadvantage in the absence of clear evidence that all students in such a group necessarily suffered educational disadvantage. Such proxy indicators should not be used because they assume that all people who satisfy the proxy condition (eg. being from a low income group or being from a rural area) have necessarily experienced educational disadvantage. A provider is required to consider a particular student’s specific circumstances before making a decision about whether the student has actually suffered educational disadvantage.

6. Restricted access arrangement

When making decisions about the selection of students, a provider is able to take into account students that are enrolled under a restricted access arrangement [VET Provider Guidelines 5.10.5]. A restricted access arrangement is an agreement entered into between a provider and an employer or industry body for the provision of a course(s) or places in a course(s) in which enrolment is limited or restricted to employees of the employer or industry body.

Directors of Inspiritive

The Managing Director of Inspiritive is Chris Collingwood and Jules Collingwood is the other Director, Both directors are responsible for RTO Compliance and curricula. Jules is the point of contact for questions on Inspiritive’s policies.

Contract trainers working with and for Inspiritive

Inspiritive reserves the right to contract the services of NLP trainers who demonstrate excellence in the skills, epistemological knowledge and recognition of the value of training the whole NLP syllabus using the principles and training methodology of the New Code of NLP. In addition any trainer working on any Nationally Accredited Training program offered by Inspiritive will hold the qualification to be offered and at least Certificate IV in Training and Assessment or its equivalent.

Licensees

Inspiritive has no licensees providing any of its programs. Only Registered Training Organisations may apply to become licensees of Inspiritive’s Commercial in Confidence Nationally Accredited Training programs.

Authorised NLP Trainers and the Authority to Train for and on behalf of Inspiritive

Inspiritive reserves the right to authorise a limited number of NLP trainers to teach some or all units of 10970NAT Graduate Certificate in Neuro-linguistic Programming for and on behalf of Inspiritive from time to time in different geographical locations without the presence of Inspiritive staff. To acquire Inspiritive’s authority a trainer must first satisfy the directors of Inspiritive that the trainer demonstrates excellence in the skills, epistemological knowledge and recognition of the value of training the whole NLP syllabus using the principles and training methodology of the New Code of NLP as described in “Whispering in the Wind” by Carmen Bostic St Clair and John Grinder and promulgated as policy by Inspiritive.

Trainers who meet the above criteria and agree to the terms and conditions in the Authorisation to Train document and its associated documents may at the discretion of the directors of Inspiritive be authorised to offer the Graduate Certificate in a specified geographical area for a period of time.

Assessment of 10970NAT and all other Inspiritive programs will be by Inspiritive Trainers

The Authority to Train units of 10970NAT Graduate Certificate in Neuro-Linguistic Programming authorises a named person to train the program only. Inspiritive reserves the right to provide all assessment instruments, methods, tasks and activities and conduct all assessments of students undertaking the Graduate Certificate in NLP and or seeking RPL for any units of the Graduate Certificate in NLP.

Inspiritive undertakes to provide any person other than Chris or Jules Collingwood who is assessing students for and on behalf of Inspiritive with a letter of authority on Inspiritive letterhead signed by a director of Inspiritive. The letter will include the assessor’s name and qualifications, the training program to be assessed and the dates and location of the assessment.

Policy

This policy/procedure supports the VET Quality Framework, and ensures that relevant information is gained from and given to students prior to their course commencing or participating in any classes.

Procedure

1. Pre-Enrolment information:

Each potential student will be able to access to a Course Outline Brochure and Student Information Handbook prior to enrolment to ensure an informed decision can be made to study with Inspiritive. The Course Outline Brochure must contain the following topics:

• Pathways of the qualification/ training
• Overview of the content covered
• Core and Elective Unit of Competency (unit code and title)
• Pre-requisites ( entry requirements)
• Duration of the course/ training
• Normal operating hours of Inspiritive
• Training and Assessment processes
• Course costs (an itemised list of enrolment fee, resource costs, any administration fees, re-issuance of qualification testamurs fees and any other fees)
• How to enrol
• Contact details of Inspiritive

The Student Information Handbook must contain information on:

• General Information ( including trainee guarantee)
• Student Attendance and Behaviour
• Complaints and Appeals
• Equity Commitment
• Occupational Health and Safety
• Privacy
• Access to Student Records
• Student Support Services
• Student Safety
• Academic Misconduct
• Competency-Based Training and Assessment Process (including re-sitting of assessments)
• Recognition of Prior Learning (RPL) and Credit Transfer
• Language, Literacy and Numeracy
• Training Evaluation
• Enrolment Process
• Course Fee Refunds
• Further information contact details (Inspiritive and AQF details)

The Course Outline Brochures and Student Information Handbook may be distributed to prospective clients/ students by the means of:

• Face to face meeting
• Email
• Website
• Hard copy by mail or courier

2. Enrolment Form

All students must complete an enrolment form to confirm their enrolment.

The Enrolment Form shall contain as a minimum the following information:

• Identify the course or courses in which the student is to be enrolled and any conditions on his or her enrolment;
  • Provide information in relation to refunds of course money; and information relating to the documented refund policy and procedures.
  • The nature of the guarantee given by Inspiritive to complete the training and/or the assessment once the student has commenced their study
  • Advise the student of his or her obligation to notify the registered provider of a change of address while enrolled in the course.
• The signed declaration included in the enrolment form indicates the student agrees with following:
  • That the information provided by the Applicant in their application is complete and correct.
  • Agrees to be bound by Inspiritive rules and regulations and any amendments made to the rules and regulations.
  • Agrees to undertake Language, Literacy and Numeracy testing requirement prior to acceptance into any course entry and adhere to any other prerequisites identified on the course brochure.
  • Where a student’s contact details change while studying with Inspiritive the student must advise Inspiritive of these changes within 7 days.
  • These details include but are not limited to details such as address and contact phone details.
  • Agrees to the Enrolment Conditions (listed above in this document).
  • Payment is attached for enrolment into this course as outlined in this enrolment form.
  • The student is required to complete an Enrolment Form to ensure that all information, conditions, fees and charges, refunds, and details of the enrolment are understood. Acceptance into a course of study with Inspiritive is confirmed when the potential student has signed and submitted the enrolment form and appropriate payment and documentation to support their enrolment.

3. Records

The signed Enrolment Form will be kept on the student’s file along with all other documents relevant to the student’s enrolment.

Any original documents submitted as part of the enrolment process will be copied and maintained on the student file. All originals will be returned to the student.

Inspiritive is a responsive provider of high quality training. Usually the training it delivers occurs on the premises of its clients or in high quality leased premises. Inspiritive rarely trains at its offices. Although Inspiritive operates in a range of settings it will:

Comply with all laws relevant to the operation of training premises including occupational health and safety, equal opportunity, anti-discrimination, privacy and fire safety regulations.
Ensure the training premises are of adequate size and have adequate heating, cooling, lighting, ventilation and access.

Ensure the training facilities, furniture, equipment and other resource materials are adequate for the Scope of Registration and are maintained in good order and repair.

Ensure that training facilities have adequate washrooms for men and women and that these are maintained in good order and repair.

Ensure that where refreshments are provided, these are served in a timely manner in appropriate quantity and good quality.

“The action or practice of plagiarizing; the taking and using as one’s own of the thoughts, writings or inventions of another”
– The Shorter OED, 1992, OUP, Oxford

Plagiarism is the act of taking another person or organisation’s intellectual property and using it as if it were one’s own work. This includes copying word for word into a written, spoken or audio visual medium without referencing the source. It also includes claiming other people’s discoveries, processes, concepts as one’s own.

Inspiritive has a policy of:

• Referencing all work for which the source is known.
• Seeking the source for all work for which the source is not known to Inspiritive.
• Stating that the source is unknown to Inspiritive where this is the case.
• Requiring referencing in written work by course participants.
• Banning plagiarism in all its forms from work disseminated by Inspiritive
• Banning plagiarism in all its forms from work provided to Inspiritive by its course participants.

Responding to proven plagiarism in any participant’s written work with refusal to certify that individual at any level of NLP training and reservation of the right to inform any relevant authority (including but not limited to law enforcement agencies, academic institutions, government departments) that plagiarism has been committed by that individual; such information to be supported by documentary evidence.Referencing is a means for readers, listeners, observers to discover for themselves any sources quoted in any text, tape, or other reproductive medium of information transfer disseminated by Inspiritive or its agents or employees or required of its students in their assessment activities for obtaining a qualification in NLP.

Inspiritive requires referencing for all quotations and references to others’ work to ensure:

• that any submission reflects the submitting author’s understanding of their material,
  plagiarism has not been committed,
• reviewers have access to all source material used by the submitting author.

References should include:

• the name(s) of the author(s) of the source material.
• the year of publication of the source material.
• the title of the source publication (and its volume number if a journal).
• the name of the publisher of the source material.
• the pages of the source material referred to in the submitted material.

Version 2 2010

Inspiritive is committed to the full and accurate disclosure of information to its clients and prospective clients. It is also aware that, in common with all businesses, it must comply with the requirements of Trade Practices Law. It will, therefore:

• Market courses within the Scope of Registration with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. No false or misleading comparisons will be drawn with any other provider or course.
• Not state or imply that courses other than those within the Scope of Registration are recognised by the National Training Regulator.

Version 4 July 2012

Inspiritive will:

Advise prospective students of its accredited courses and new Inspiritive staff of:

a. Its Scope of Registration

b. Application processes and selection criteria (if appropriate, noting that some students are nominated by organisations as part of in house programs)

c. Fees and costs involved in undertaking training

d. Qualifications, and / or Statements of Attainment to be issued on completion or partial completion of courses

e. Competencies to be achieved during training

f. Assessment procedures including RPL

g. Grievance management procedure

h. Facilities and equipment

i. Student support services, as appropriate.

Recruit students at all times in an ethical and responsible manner consistent with the requirements of courses.

Ensure that application and selection processes for students, staff and subcontractors are explicit and defensible and equity and access principles are observed.

Recruit staff and subcontractors for Inspiritive at all times in an ethical and responsible manner consistent with the requirements of a Registered Training Organisation and the office for which they are being recruited.

Policy and Procedure

This Policy & Procedure supports the AQTF 2010 standards in ensuring Inspiritive Pty Ltd is delivering quality training and assessment and is able to adapt to client needs as required. It is also able to ensure that the RTO is able to act is a responsive manner to all identified issues and areas of concerns. It provides a range of systems and processes to ensure that all stakeholders of the RTO are able to contribute to the development and improvement across the Registered Training Organisation.

Procedure

Inspiritive Pty Ltd is committed to ensuring it is able to provide quality training and assessment services, ensure compliance, and effectively react to changing customer needs, compliance requirements, and feedback from stakeholders. The RTO will ensure that all staff are actively and regularly involved in formal meetings to provide relevant information and support to staff and allow staff the opportunity to suggest improvements and identify areas of concern.

The following activities are undertaken to ensure all staff are involved in the continuous improvement and quality process.

2.1 Management / Staff Meetings

The Quality Management process is ultimately managed by the CEO and implemented by the Training Manager.

Management Meetings:

Management meetings are held MONTHLY and will follow a set agenda and will minutes will be generated at the completion of the meeting. The Management meetings are attended by:

• CEO
• Training Manager
• Trainers / assessors
• Student Administration
• The meetings ensure that the current activities, requirements, and general overview of the RTO operations are undertaken and reported to the CEO through these meetings.

Topics discussed:

• Student Administration items
• Information should include updates or discussion on student files processes and general paperwork requirements for student files.
• Compliance items
• Identify any compliance issues, concerns or achievements
• Provide professional development items to ensure staff understand the compliance requirements and required processes.
• Validation items
• Discussion about validation activities undertaken and planned
• General Training Items
• Discussion on training achievements
• Milestone updates
• Trainer caseloads and expectations of training to be achieved
• Resources / assessments questions, updates, suggestions
• Training Package updates
• Updates of any Training Package or version changes / updates
• Changes to any qualifications on Scope of Registration
• Feedback Summary
• An overview of any feedback summary reports that are generated
• General Business
• Any items that may be of relevance to the operation of the RTO.
• Any proposed significant changes to the RTO ( E.g. ownership, high managerial positions, financial viability etc)

Trainers Meetings:

Trainer meetings are held each FORTNIGHT and will follow a set agenda and will minutes will be generated at the completion of the meeting. These meetings are to be chaired by the Training Manager and follow a set agenda and minutes are to be taken and recorded appropriately. All trainers / assessors will have the opportunity to raise any concerns and be informed of issues relating to the RTO operations. The Training Manager will keep all trainers informed and updated on related training issues and include the following topics:

• Current Course Overview
• An overview of the courses currently running
• Progress reports on delivery and assessments within each course
• Trainers to report and discuss students progress
• Any concerns to be discussed with other trainers to gain overall picture of students
• Attendance and progress to be confirmed
• Student Administration
• Any student record issues
• Assessment records and outstanding paperwork
• General administration requirements
• Database update
• Compliance Issues / General Training Issues
• Policy & procedure updates
• AQTF updates
• Other regulatory requirements (i.e. funding, record keeping, etc) o Any general training issues / concerns
• Discussion on any feedback received
• Student representative update (Once per month)
• Internal / External Validation Discussion
• Network updates o Assessment / resource validations
• Professional development undertaken by Trainers
• Occupational Health & Safety Issues o Any Issues?
• General Business
• General issues that relate to the operation of the RTO

2.2 Feedback:

Feedback is gained from the following stakeholders:

• Students
• Staff
• Employers
• External Clients (Agents, Consultants, potential Students or any other person who deals with the RTO in a professional capacity)

Feedback is gained through a variety of methods, as follows:

Student Feedback

Students are encouraged to bring any issues of concern they may have to the attention of appropriate staff as soon as possible. This ensures the ability for the RTO to address any immediate areas of concern.
Feedback shall be gained from the student at various points throughout the program at an informal level. The RTO shall also conduct formal feedback at 2 occasions throughout the student course – midpoint and completion.

Midpoint Feedback: At the midpoint of the student’s course of study, the students will be asked to complete a ‘Midpoint Feedback survey’. This allows the RTO to ensure that the student is satisfied with the services that the RTO is providing and that they are receiving the services outlined in their enrolment information.

The Midpoint Feedback Form will administered by Student Administration and the relevant trainer / assessor. Completed surveys are to be submitted to the Student Administration Department.

A summary of the feedback collected is to be presented for review through the Trainer Meetings and Senior Management Meetings where required action can be determined.

Completion Feedback:

Students are also asked to complete a ‘Learner Questionnaire’ upon completion of their course of study. This evaluation requests feedback across a range of aspects including:

Course content
Course delivery
Course assessment
Training Staff
Facilities
Resources

The ‘Learner Questionnaire’ form is completed by the students and submitted to the Student Administration Department either directly or via a Trainer/Assessor. The data is entered into the online Survey Management, Analysis and Reporting Tool (SMART) in accordance with AQTF Quality Indicators requirements. From the data entry of the results of the ‘Learner Questionnaires’ reports will be run for analysis and evaluation in the Quarterly Review Meetings, which is conducted as part of this Quality Management Policy and Procedure.

Employer Feedback

Feedback from employers will be used to obtain information on the quality of training and assessment being administered to their staff by the RTO. The views of the employer will provide a perspective on the quality and outcomes of the training, and will be utilised to support continuous improvement activities and to build and manage relationships with the employers.

The “Employer Questionnaire’ form is completed by the employers and submitted to the Student Administration Department either directly or via a Trainer/ Assessor. The data is entered into the online Survey Management, Analysis and Reporting Tool (SMART) in accordance with AQTF Quality Indicators requirements. From the data entry of the results of the ‘Employer Questionnaires’ reports will be run for analysis and evaluation in the Quarterly Review Meetings, which is conducted as part of this Quality Management Policy and Procedure.

Staff Feedback

Feedback is sought from Staff on the effectiveness and efficiency of insert RTO name policies, procedures and service delivery. This feedback shall be gained through divisional/team meetings, performance appraisals and informal discussions.

Staff meetings are held regularly, where Staff are encouraged to provide feedback or suggestions on all aspects of insert Inspiritive Pty Ltd operation as an RTO. The meetings will have planned agendas with minutes taken and action required will be delegated and noted.

Staff are asked to complete a ‘Annual Staff Evaluation’ form as part of the RTO’s Staff Performance Review process. This feedback form asks Staff to review and evaluate the processes and practices implemented by Inspiritive Pty Ltd and identify areas for improvement. This information is then reported at ‘RTO Annual Review Meeting’.

2.3 Audits / Reviews

Internal AQTF Audit

The Training Manger shall ensure that at least ANNUALLY an Internal Audit is conducted to ensure the RTO is maintaining compliance against the AQTF standards. The Audit shall identify areas of risk in the Learning and Assessment processes, policy & procedure issues and breaches, and general areas of improvement throughout the RTO operations. This audit should occur prior to the management review meeting to ensure that any issues identified may be addressed through the Management Review.

The audit is to be documented through a checklist (refer to VRQA website and Auditors handbook) and report of any recommended courses of action to improve the practices and processes that were reviewed. Where an external consultant is employed to complete this task the checklist and report will vary but must be related to the current AQTF standards.

RTO AQTF Quarterly Review

At least QUARTERLY a review will take place which will include the key personnel of the RTO including at least:

Training Manager
Training Coordinators
Training Administration Coordinator
Representation from Trainers and Assessors
A ‘Quarterly Review Schedule’ is to be followed which identifies specific areas to be reviewed each quarter. Following the schedule will ensure that all AQTF standards and Conditions of Registration are reviewed. The Quarterly Reviews shall take place with an agenda that details the order that areas shall be reviewed.

2.4 Academic Board

To maintain and improve the quality of the RTO’s education processes and outcomes the RTO has established an ‘Academic Board’. This Academic board is to meet on a regular basis and is has a documented ‘Terms of Reference’

Membership of the Academic Board will consist of:

Voting Members Identify 4 people who can provide academic advice and who are independent of ownership or employment of the College. Non-Voting Members, Chief Executive Officer, List other staff members who will attend but will not vote.

The purpose of this Academic board is to complete the following:

The monitoring of policies and procedures relating to the provision and reporting of training and assessment services including enrolment processes, delivery and assessment processes, recording processes, student progression, RPL and Credit transfer processes, issuing of qualifications processes, and quality management policies and procedures.

The oversight of implementation of processes related to validation and moderation requirements.
The review and evaluation of academic quality assurance processes for course materials used for delivery and assessment purposes.
The oversight and review of procedures for handling appeals/complaints related to academic matters.
The implementation of planning processes for changes to training and assessment processes or materials. This includes approval of any new materials to be introduced.
The Academic Board must follow the ‘Terms of Reference’ and all meetings are to be documented with agenda’s and minutes.

2.5 Validation of Training & Assessment Material

The RTO shall undertake Validation activities to identify areas for improvement in assessment instruments. See Validation Policy and Procedure for details.

2.6 Continuous Improvement Action Request

In completing any of the above quality processes there may be identified areas that require improvement or follow up action to be taken to ensure compliance is achieved. This improvement may be a small improvement such as a change in a document or a large scale improvement such as revising an assessment approach. Where an improvement requires a structured approach to the development, implementation, and management of the improvement, or the issue cannot be addressed immediately, an ‘Action Request Form’ should be completed by the Training Manager.

Where a required improvement has been identified, an ‘Action Request’ forms. This will identify the improvement required, how this will be implemented, and track the progress of implementation.

The form will be reviewed by the Training Manager, who will review the action request in the Trainer’s Meetings. During the meeting the Training Manager shall allocate required tasks as appropriate to the action request to ensure appropriate implementation can occur. The Action Request form and records of any related activities to investigate, review, or implement the action request are to be attached and filed within the continuous improvement folder.

Policy updated 10.3.12 V2

Fees for 10970NAT Graduate Certificate in Neuro-Linguistic Programming

The fees for each unit of the Graduate Certificate in NLP are due in full in advance of commencement of that unit.

To apply for your place on the Graduate Certificate in NLP, a non-refundable application fee of $100 must be tendered with your application form. This application fee covers processing and verifying the application and will not form part of the tuition fees for the program. Payment may be made by credit card, electronic transfer or Paypal.

• The tuition fee for GRADUATE CERTIFICATE NLP: SELF PACED ONLINE format is AUD $6,500.00 in 2023.
• The tuition fee for GRADUATE CERTIFICATE NLP: SELF-PACED ONLINE + FACE-TO-FACE ‘PRACTICE & ASSESSMENT format is AUD $7,500.00 in 2023.

This is a GST free supply.

Fees will be invoiced and may be paid by credit card, electronic transfer (preferred) or via Paypal. Account details are located at the bottom of each invoice.

In most cases if the course fee is more than $1,500 students pay for their course in instalments of up to $1,500 per month. If a business is paying for the course, we can accept larger monthly instalments or payment in full.

Fees are payable when a student has received a confirmation of enrolment and always in advance of each Unit. The initial fee payment must be paid prior to commencing training or within 10 days of receiving an invoice from Inspiritive.

Inspiritive may discontinue training if fees are not paid as required. For a full list of current fees and charges please request a copy of Inspiritive’s schedule of fees and charges.

Fees for Re-Assessment only

Students of the Graduate Certificate in NLP may apply for assessment only, if they have attended or completed one or more units in the previous four years and wish to establish currency or complete an assessment in those units.

RPL applicants may apply for assessment only without attending training as part of the Recognition of Prior Learning process.

If the assessment indicates a need for further training in that unit, students and RPL candidates may attend and complete the unit one time for the current fee minus the assessment fee.

The assessment fee for one unit of 10970NAT Graduate Certificate in NLP is $500.00 in 2023 when the tuition fee is waived.

Policy on Fees, Discounts and Refunds

All Inspiritive products and services have published fees. Each published fee relates directly to one place on the product or service to which it applies. In the interests of equity for all participants, it is company policy to adhere to the published prices for all offerings.

As a commercial provider, Inspiritive will have a well-publicised fee refund policy for domestic and other students. The conditions for granting refunds must be made clear to students at the time of formal application for enrolment. The fee refund process must be prompt, easily understood and readily accessible to students. The policy states that:

• Inspiritive will refund the course fees paid by a student if the course they are enrolled in is cancelled.
• Inspiritive will refund the course fees paid by a student if the commencement date of the program is postponed for more than four (4) weeks from the advertised date at the time of enrolment unless alternative arrangements acceptable to the student are made.
• Inspiritive reserves the right to charge a non-refundable deposit of $250.00 to confirm acceptance of a place on any unit of study or short course or other program of five days or less. The deposit will count towards the fees payable for the course or program.
• A student is required to give a minimum four (4) weeks notice of withdrawal in writing prior to commencement a course or program to obtain a refund of all fees (excluding any non-refundable deposit).
• Where a student gives written notice of withdrawal from a program at any other time, the refund will apply to those units of study commencing at least four weeks after receipt of the notice.
• All refunds under this policy will be given within four (4) weeks of the date of notice by the student.
• Any students seeking refunds outside these rules will be required to make a case for the existence of special circumstances in writing. The decision of the Directors of Inspiritive is final, subject to consumers’ rights under the law.

Credit Card and Paypal Surcharge

There is a surcharge of 2% payable for all credit card and Paypal payments to offset fees charged by these institutions. Inspiritive recommends use of direct credit/EFT to Inspiritive’s account to avoid the surcharge. Bank details are provided on invoices.

Changes to Published Fees

Inspiritive reserves the right to change the fees for its products and services from time to time. Such changes will occur at new year or new Australian financial year where practicable. Revised fees will be published immediately and will identify a commencement date for the new fee, which will supersede all previous published fees for that program or service. All units, programs and services commencing on or after the date of a change of fee will be subject to the revised fee.

Where an enrolment has been made to attend a course on specific dates and the student defers to a date that falls after a change in fees, the revised fee will be applicable. Where an enrolment spans periods before and after a change in fees, the fees will be the fees payable on the dates the service is provided. For example, a student enrols in 10970NAT Graduate Certificate in NLP in 2022 and attends four units in 2016 and four units in 2023. The fees for the first four units will be the current fees for 2022 and the fees for the second four units will be the current fees for 2023.

Concessions

All Inspiritive programs are full fee paying courses. There are no concessional rates available to anyone attending any Inspiritive program for the first time.

Past students of Inspiritive are invited to review any Inspiritive program which they have already completed satisfactorily subject to the following exceptions and conditions:

This offer applies to programs taught exclusively by Inspiritive trainers and is at the discretion of the trainer. This offer applies to students who have completed all requirements of the Unit within the previous four years. Students seeking assessment or reassessment to complete the unit or maintain currency may be invited to review the unit under this provision before commencing assessment.

Seminars taught by guest experts are not included in this offer and will be available to all qualified interested persons on the published terms.

Repeating students must let Inspiritive know of their request to return with at least two weeks notice by email or telephone and

• Undertake to attend at least one complete session or consecutive five day period and
• Make a daily contribution of not less than $20.00 and not more than $100.00 and
• Behave in a responsible manner towards the training environment and the requirements of the trainers and with awareness of the needs of current students.

Financial Standards

Inspiritive has a policy of keeping all students’ monies from payments made in advance of a course or programme in a trust account which is separate from and unavailable to the main bank accounts. All students’ monies will remain in the trust account until six weeks prior to any course or program for which payment in advance is obtained.

Updated 28.04.23 V8

Policy

Inspiritive Pty Ltd is committed to protecting employee and client privacy and confidentiality in line with State and Federal Privacy legislation. This policy focuses on Inspiritive’s commitment to protecting the privacy of its students, and outlines the various ways in which it ensures this protection. For the purpose of this policy personal information is described as follows: Personal information Is information or an opinion that identifies an individual or allows their identity to be readily identified from such information. It includes but is not limited to information such as a person’s name, address, financial information, marital status or billing details.

Procedure

2.1 Collection of personal information

Staff

Inspiritive will collect personal information from staff in order to obtain the information required to meet employment, legal and taxation obligations.

Information collected includes general personal details, and may include details of any disability or health issue that may affect the staff member’s ability to meet the requirements of their position.

Students

The RTO is required to collect personal information from students in order to process enrolments and obtain the information required to provide suitable training and assessment services. Where applicable information may also be required to comply with AVETMISS standards as specified by government regulators.

Information collected includes general personal details, and may include details of any disability or health issue that may affect the student’s ability to undertake training and/or assessment activities.

The RTO will only collect personal information that is required for the purposes of employment or education, or in meeting government reporting requirements.

The RTO collects all personal information in writing, either from an employment application and personal details form, or an enrolment form, directly from the person whom the information is about. (Where applicable information may be collected from the parent or guardian of a student under the age of 18.)

2.2 Use and disclosure of personal information

Staff

The RTO uses personal information of its staff for the purposes of meeting employment requirements including payroll, superannuation and taxation.

Students

The RTO uses personal information of its students for the purposes of meeting VET requirements for the awarding of national qualifications, and to comply with reporting requirements where relevant, as specified by government regulators.

Personal information as collected through the enrolment form or through other means will be passed on to government regulators as per legal data collection requirements. This personal information may also be accessed for the purposes of an audit by the ASQA.

Personal information will not be used in any way other than those outlined in this policy, and any other ways that might reasonably be expected.

2.3 Access to personal information

It is a policy of the RTO to allow access to personal files at any time to the person to whom those files relate, upon written request.

Staff and students may access their files by submitting their written application to Student Administration.

2.4 Storage and security of personal information

The RTO will take all reasonable steps to maintain the privacy and security of personal information.

Information stored electronically is kept on a secure server and access is restricted to authorised employees. This server is regularly backed up and kept in a secure location.

Paper-based documents containing personal information are in a locked filing cabinet and held within a secure area within the RTO premises.

Where documents are required to be transferred to another location, personal information is transported securely in an envelope, folder or document bag.

Reasonable steps will be taken to destroy or permanently dis-identify personal information when it is no longer required for any purpose.

Student information will be kept electronically for 30 years.

2.5 Confidential Information

The RTO will make all reasonable efforts to protect confidential information received from clients or partner organisations during the course of business operations. This information will not be disclosed without the prior consent of the client or partner organisation.

2.6 Privacy Statement

A privacy statement is available for all persons in contact with the Inspiritive to identify the way in which personal information is handled by the RTO. (Appendix A)

Appendix A:

RTO Privacy Statement

Inspiritive Pty Ltd is committed to protecting the privacy of your personal information.

This statement explains how we handle your personal information. This statement only applies to our databases and files and does not cover any State, Territory or Commonwealth Government database or file. You are advised to contact the relevant government agency for a copy of their privacy policy.

Where we use the words ‘we’ and ‘us’ in this document, it means Inspiritive Pty Ltd.

Your Personal Information

In order to provide you with training, employment and associated services, we may need to collect personal information such as your name, address, work history, qualifications, job seeker identification number, government benefit card, etc.

If you decline to provide your personal information, Inspiritive Pty Ltd may not be able to:

provide the product or service you requested, or
enter into a business relationship with you.
Collection of personal information

Where practicable, we will endeavour to collect personal information directly from you.

Where services are provided on behalf of a Commonwealth and/or State Government Department, we may collect personal information from such government departments and agencies.

We may also need to collect personal information from other third parties with or without your direct involvement or consent, such as an employer. However, this will not include sensitive information.

Use and disclosure

We will use our best efforts to ensure that the information you provide to us remains private and is used only for the purposes you agree to.

We will only disclose personal information to a third party where one or more of the following apply:

• You have given consent (verbal or written)
• It is authorised or required by law, or necessary for enforcement of law
• It will protect the rights, property or personal safety of another person
• The assets and operations of the RTO business are transferred
• Access to personal information

You can access the personal information we hold on you, except when government legislation requires or authorises the refusal of access.

To access your personal information, you will need to contact the Student Administration department in writing and specify the type/s of information you wish to view. You will be required to provide proof of identification.

Storage & Security

We will take reasonable steps to maintain the privacy and security of personal information. We ensure this by having such security measures as:

Storing electronic information on a secure server with restricted access
Storing paper-based documents securely on our premises
We will take reasonable steps to destroy or permanently dis-identify personal information when it is no longer required for any purpose.
Resolving privacy concerns

If you wish to raise a concern about a privacy matter should contact the Student Administrations Department.

Policy updated 10.12.13 V7

As a registered training organisation, Inspiritive is required to have a policy on providing welfare services and client support to clients and students.

Students and clients with language, literacy and numeracy issues may, if they wish, be referred to suitable sources of tuition on these topics or to suitable professionals if their issue is one of learning difficulty.

Should any student or client express or demonstrate a need for welfare services, they may, if they wish, seek referral through Inspiritive to a suitable agency or professional with the required expertise to assist them. Students and clients will not be referred to any agency without their express request and consent.

Students and clients may, if they wish, take advantage of Inspiritive’s private consultations, counselling and coaching from the directors at preferential rates.

Inspiritive is not liable for any fees incurred by any student or client as a result of their taking up welfare or support services to whom they have been introduced by Inspiritive.

Inspiritive is not liable for the conduct of independent agencies to whom students or clients are introduced. While Inspiritive will use its best efforts to ensure the appropriateness of independent agencies, it does not guarantee the quality of any product or service, nor does any referral equal an endorsement of the organisation, product or service.

Assessment

All students and RPL candidates for 10970NAT Graduate Certificate in Neuro-Linguistic Programming will be subject to assessment of their competencies in terms of the required competencies described in the 10970NAT Graduate Certificate in Neuro-Linguistic Programming accreditation document (commercial in confidence). While students and RPL candidates are invited to agree to undertake assessment it is understood that without assessment by a qualified assessor there is no evidence on which to award a statement of attainment or a qualification. At the end of 10970NAT Graduate Certificate in Neuro-Linguistic Programming there are two days of practical integration and assessment, followed by a written evaluation to be completed within three months of the end of the training program. Candidates for Part 2 will be assessed on their modelling projects as well as the written integration. RPL candidates for Part 1 will attend an interview in person or by telephone and complete a questionnaire to establish the likelihood of their meeting the criteria for the unit(s) for which they seek RPL. Subject to satisfactory evidence they will be invited to join the Part 1 assessment days by arrangement and subject to satisfactory performance will complete the written evaluation. The assessment instruments are code congruent with the training provided by Inspiritive. That is:

• They take place in a similar environment – the same training room if possible, or an approximately similar one.
• They use the same media: interactive exercises, New Code games, presentations, NLP processes as in the training.
• They are designed to integrate the skills learned in the course and facilitate unconscious competence.
• They are designed to facilitate the transfer of learning to all contexts of daily life and special events.
• They are designed to elicit evidence of unconscious competence with the material.
• They are designed to facilitate generalised application of NLP to participants’ environments and activities.
• A Complete Piece of Work of the “Client’s” choice for the Graduate Certificate in NLP
• Assessment and RPL Candidates

These are performed in pairs with each participant taking a turn in each role. Information is gathered and interventions are designed. Interventions for Part 1 are checked by a trainer or coach before they are performed.

Revision and Assessment Exercises for Grad Cert NLP Assessment and RPL Candidates

Revision and assessment exercises from the level under assessment are chosen at random and performed in pairs or trios. Opportunities are provided for individual participants to experience specific revision pieces.

In the assessment exercises and complete piece of work it is assumed that as consultants, participants will

• Establish and maintain rapport with their subject at all times,
• Elicit a well formed outcome,
• Gather high quality, relevant information,
• Future pace their work into contexts of the subject’s choice,
• Diverge from the specified exercise if there is evidence that different NLP interventions would be more suitable in obtaining the subject’s outcome.
• Allow the subject to work content-free if they prefer
• Attend to process and be prepared, with rapport, to limit the amount of content offered by the subject.

In the assessment exercises and complete piece of work it is assumed that as “clients”, participants will choose an outcome or content area to work with that they believe to be appropriate for the exercise and skill level of their partner,

• Cooperate with the consultant and raise any questions or objections they have at the earliest opportunity,
• Offer constructive feedback to the consultant during and after the process as appropriate,
• Use the opportunity to further their own learning,
• Choose whether to divulge content or work content-free.

Version 4 2012

Inspiritive is responsible as a Registered Training Organisation under the Australian Skills and Qualifications Authority to comply with all relevant Federal, State and Territory legislation and regulatory requirements for New South Wales as main address and any other state or territory in which Inspiritive conducts its business as an RTO.

This includes but is not limited to the;

• Vocational Education and Training Act 2000
• Equal Opportunity Acts 2000
• Information Privacy Act 2000
• Subordinate Legislation covering Occupational Health and Safety (General Safety) Regulation 1996.
• Federal and State Anti-discrimination Legislation
• Federal and State Fire and Safety Regulations
• For access to Australian Legal Information Institute databases of Commonwealth, State and Territory legislation see www.austlii.edu.au

For access to Acts and Bills from all Australian jurisdictions see www.opc.gov.au/

For access to Dept of Employment, Workplace Relations and Small Business Legal Issues Guide for Small Business see www.legalissues.dewrsb.gov.au

For access to Occupational Health and Safety legal obligations see www.nohsc.gov.au

For state legislative and regulatory requirements see the following web sites:

Victoria: www.ette.vic.gov.au

New South Wales: www.vetab.nsw.gov.au

Queensland: www.training.qld.gov.au

Western Australia: www.training.wa.gov.au

South Australia: www.tafe.sa.edu.au/

ACT: www.decs.act.gov.au/services/training.htm

Northern Territory: www.nt.gov.au/nteta

Tasmania: www.opcet.tas.gov.au

Inspiritive is committed to high quality course delivery and will:

• Ensure that a current copy of the accredited course curriculum/endorsed training package and information regarding the program, availability of learning resources and appropriate support services are available to students as appropriate.
• Ensure that where the program is an accredited course and commercial in confidence, students are permitted to read it at Inspiritive’s office by appointment or at the training venue but not to acquire a copy of any part or the whole document without permission in writing from the copyright holders. The supplier of copies of endorsed training packages is Australian Training Products Ltd, telephone +61 3 9655 0600.
• Ensure that training and assessment occur in accordance with the requirements of the accredited course / endorsed training package and where appropriate the state or national guidelines for customising courses.
• Obtain written permission from course copyright owners prior to course delivery to use and if required, customise courses.
• Ensure that any person delivering an Inspiritive sponsored course meets the industry standards and Inspiritive’s standards for delivering that program.

STUDENT CODE OF CONDUCT

Purpose

This code of conduct is published in order to give students notice of general conduct which is prohibited. It is not an exhaustive list of misconduct. For example, Inspiritive rules, policies and other codes of conduct published by Inspiritive may specify other behaviour which will be misconduct.

Students are accountable for their misconduct. Any misconduct may be subject to disciplinary action by Inspiritive under its student disciplinary policy.

It is a student’s responsibility to be familiar with this code of conduct and other behaviour standards required by Inspiritive.

Compliance with this code of conduct is a policy of Inspiritive. It is binding on all students.

Guiding Principles

Inspiritive by publishing this code of conduct seeks to provide an environment that:

1. (a) , serves the educational mission of Inspiritive;
2. (b) , promotes integrity and academic achievement;
3. (c) , is protective of free inquiry; and
4. (d) , is respectful of the rights and welfare of members of Inspiritive community and others.

Misconduct

A student must not intentionally or recklessly:

Disruption and harm

1. (a) disrupt or hinder any Inspiritive activities;
2. (b) interfere with the ability of any member of Inspiritive community or any associate of Inspiritive to engage in or enjoy any Inspiritive activities or to access, occupy, use or move about Inspiritive property;
3. (c) disrupt or hinder the exercise of the right to freedom of expression by any member of Inspiritive community or any associate of Inspiritive;
4. (d) engage in disorderly conduct including by:
   1. (i) fighting with any person;
   2. (ii) disrupting a lawful assembly of persons; or

2.

(iii) doing anything which disturbs the peace;

(e) do anything which may bring Inspiritive into disrepute including by making or publishing false or misleading statements relating to Inspiritive;

Dishonesty

(f) engage in any dishonest behaviour including by:

1. (i) being dishonest in dealings with Inspiritive;
2. (ii) stealing or taking or using without permission any property of any
3. person or possessing property which is stolen or taken without
4. permission;
5. (iii) using or providing false or misleading documentation or
6. information for the purpose of obtaining a benefit or advantage for
7. any person;
8. (iv) impersonating another person or relying on the academic record or
9. any other aspect of another person for the purpose of obtaining a
10. benefit or advantage for any person; or
11. (v) improperly influencing any Inspiritive Representative;

Safety

1. (g) do anything which may endanger the physical or mental health, safety or well being of any person (including the student);
2. (h) possess, store or use on Inspiritive premises any weapon, explosive materials, fireworks, dangerous chemicals or biological agents or other dangerous thing, without authorisation from Inspiritive;

Breach of rights

1. (i) cause physical harm to any person or bully, stalk, sexually harass or haze (including hazing to which the person being hazed has consented) any person;
2. (j) engage in violent or threatening behaviour including by using threatening or abusive language;
3. (k) not conduct himself or herself in an offensive manner or use offensive language, on or near, or within view or hearing from Inspiritive premises or whilst engaged in Inspiritive activities, without a reasonable excuse;
4. (l) make allegations of misconduct by another person to Inspiritive or of unlawful conduct to the police or any other government body if:

(A) (1) the alleged misconduct or unlawful conduct is trivial; or

3.

(2) the allegation is made without reasonable grounds; and (B) the allegation is made or pursued to harass or annoy, cause delay

or detriment to another person or for another ulterior purpose;

1. (m) make any sexual contact with any person without that person’s consent;
2. (n) vilify another person or class of persons because of the actual or perceived gender (including the characteristics of the actual or perceived gender), gender identity, intersex status, sexual orientation, race, marital or relationship status or religious beliefs or activities, disability or age of that person or class of persons;
3. (o) disclose or purport to disclose to any person the sexual orientation, gender identification or intersex status of any person who is gay, lesbian, transgender or intersex, without that person’s authorisation unless it is public knowledge because of a public disclosure by or authorised by that person;
4. (p) victimise a person by subjecting that person to any detriment because he or she, or a person associated (whether as a relative or otherwise) with him or her, does or proposes to do any of the following:
   1. (i) condemn, express disagreement with or take any step to prevent misconduct by any person;
   2. (ii) inform Inspiritive of the misconduct;
   3. (iii) participate in an investigation into alleged misconduct or
   4. participate in disciplinary proceedings or legal proceedings
   5. relating to misconduct by any person; or
   6. (iv) engage in an Inspiritive activity;

Alcohol and drugs

1. (q) be drunk on any public part of Inspiritive premises;
2. (r) consume or distribute alcohol on any public part of Inspiritive premises:
3. (s) use, possess, grow, manufacture, store or distribute illegal drugs or drug paraphernalia;
4. (t) give another person or cause another person to be given or to consume food or drink which contains an intoxicating substance if the recipient is not aware the food or drink contains the intoxicating substance or that the food or drink contains more of an intoxicating substance than the recipient would reasonably expect it to contain;

4.

Property

(u) (i) damage, destroy, endanger, vandalise, put at risk, pollute or obstruct; or

(ii) hinder, disrupt or otherwise interfere with the operation or availability of,

any Inspiritive property or any property of any member of Inspiritive community or any associate of Inspiritive;

1. (v) enter, occupy, use or interfere with any Inspiritive property or enable any other person to do so, without authorisation from Inspiritive;
2. (w) possess, duplicate or use or provide other persons with access codes, keys, access cards, passwords or similar information or devices to any Inspiritive property, without authorisation from Inspiritive;

Co-operation

1. (x) fail to comply with any agreement between the student and Inspiritive;
2. (y) disobey a reasonable direction given within their authority by an Inspiritive representative;
3. (z) refuse to disclose his or her name or age or show proof of identity or age to an Inspiritive representative if it is reasonable to request it to be given (it will be taken to be a reasonable request if the student is on Inspiritive premises or engaged in or present at Inspiritive activities);
4. (aa) possess or provide to any Inspiritive representative false or misleading proof of identity or age;

(bb) obstruct any Inspiritive representative in the performance of his or her duties;

Compliance

(cc) do anything on Inspiritive premises which is unlawful in New South Wales or, if done outside of New South Wales, would be unlawful if it was done in New South Wales;

(dd) (i) either: (A) drive a motor vehicle; or

5.

(B) occupy the driving seat of a motor vehicle and attempt to put the motor vehicle in motion,

whilst drunk;

1. (ii) as a driver of a vehicle fail to comply with published speed limits
2. applicable to Inspiritive premises including those indicated on signs on Inspiritive premises; or
3. (iii) do anything on Inspiritive premises as a driver of a vehicle or a passenger in or on a vehicle, which would be unlawful if done on a road in New South Wales,
4. (terms used in this provision have the same meaning as in the Road Traffic Act 2013);

(ee) breach any Inspiritive regulation;

(ff) breach any applicable standards of professional conduct; Disciplinary process (gg) without reasonable excuse fail to:

1. (i) appear before or otherwise co-operate with an Inspiritive disciplinary body or person carrying out any disciplinary function of Inspiritive, as directed; or
2. (ii) comply with or complete a disciplinary direction or sanction given or imposed by Inspiritive;

Investigation

(hh) without reasonable excuse fail to co-operate with a person carrying out an investigation on behalf of Inspiritive, as directed;

General

(ii) incite, persuade, conspire with or assist any other person to engage in misconduct;

(jj) attempt or threaten to do anything which is misconduct;

(kk) be party to any cover-up of misconduct or the destruction, concealment, alteration or withholding of any evidence of misconduct or otherwise conceal the identity or whereabouts of any person who is alleged to have engaged in misconduct;

(ll) publish or display material which could be understood by a reasonable person as indicating that somebody intends to engage in misconduct.

Provisions independent

6.

Each of the provisions set out above must be read separately and none of those provisions is limited by reference to or inference from any other of those provisions or any other Inspiritive regulation.

7.

Unincorporated associations

The provisions of this code of conduct relating to misconduct apply in relation to an unincorporated association as if the association is a person.

Freedom of expression

Every member of Inspiritive community and associate of Inspiritive has a right to freedom of expression. It is not misconduct under this code of conduct for a person to exercise that right. This code of conduct must be interpreted in a manner which is consistent with that right.

Definitions and Interpretation

Definitions

In this code of conduct the following definitions apply. “academic exercise” means:

1. (a) an examination, that is, a time limited assessment task conducted under invigilation including tests, practical assessments and final examinations; and
2. (b) the submission and assessment of a thesis, dissertation, essay, practical work or other coursework and any other exercise (including in the case of graduate students transfer and confirmation of status exercises) which is not undertaken in formal examination conditions but counts towards or constitutes the work for an academic award and includes related research;

“alcohol” means a beverage which is reasonably believed, to contain more than 1.15% ethanol by volume at 20,°celsius and includes, beer, wine, spirits and premixed spirit based drinks;

“associate of Inspiritive”includes:

1. (a) any person on Inspiritive premises with authorisation from the
2. Inspiritive; and
3. (b) any person engaged in any dealing or discourse with Inspiritive or
4. a member of Inspiritive community;

“bullying”means any unwelcome act directed at a person that:

1. (a) would cause a reasonable person in the circumstances to be humiliated, intimidated or seriously offended;
2. (b) place a reasonable person in the circumstances in fear of physical or emotional harm to himself or herself or of damage to his or her property; or
3. (c) create a hostile or demeaning environment for a reasonable person in the circumstances,

and includes bullying either in person or via the internet, email or other electronic means;

8.

“college” means any college of Inspiritive, office or training facilities of Inspiritive or used by Inspiritive.

“dishonesty” includes unethical behaviour;

“drug paraphernalia” means any drug equipment, products and materials which are used, intended for use or designed for use in:

1. (a) planting, propagating, growing, harvesting, manufacturing,
2. compounding, converting, producing, processing, preparing, testing, analysing, repackaging, storing, containing or concealing any illegal drug or plant; or
3. (b) injecting, ingesting, inhaling or otherwise introducing into the human body an illegal drug;

“drunk” means in respect of a person, that:

1. (a) the person’s speech, balance, co-ordination or behaviour is noticeably affected; and
2. (b) it is reasonable in all the circumstances to believe that the affected speech, balance, co-ordination or behaviour is the result of the drinking, injection, ingestation, inhaling or other consumption of alcohol or another drug or a combination of drugs;

“hazing” means any act which:

(a) (i) endangers or is likely to cause mental, emotional or physical harm to the person being hazed;

1. (ii) involves the humiliation of the person being hazed; or
2. (iii) destroys, damages or endangers property of any person; and

(b) relates to the initiation of, admission into, affiliation with or as a condition for continued membership of or affiliation with, a group or organization, and includes any assault, physical activity, exposure to the weather, forced consumption of any food, beverage or other substance or subjecting the person to mental stress by extended deprivation of sleep or rest, extended isolation or otherwise;

“illegal drug”means:

(a) a plant, drug or substance the possession, use or distribution of which is unlawful or, if only available on prescription for which the student does not have a prescription; and

9.

(b) a substance the chemical structure of which is substantially similar to the chemical structure of an illegal drug and has a substantially similar effect to the illegal drug;

“improperly influence” means:

1. (a) corruptly giving or offering, receiving or soliciting an inducement or
2. reward for doing something; or
3. (b) (i) making a demand for the purpose of influencing the exercise of a duty by any person or otherwise obtaining a benefit or advantage for any person; and
4. (ii) making or allowing to be made an express or implied threat of detriment to another person if the demand is not complied with;

“intoxicating” includes stupefying;

“misconduct” means any conduct which is prohibited under this code of conduct or under any Inspiritive regulation and includes proposed misconduct;

“offensive” means in respect of any conduct or language, anything which a reasonable person would regard as offensive in the circumstances and includes, in the case of conduct or language directed at any person, anything which a reasonable person would consider insulting or humiliating in the circumstances;

“possession” of anything by a person includes that person being in control of that thing or it being in the vicinity of that person in circumstances where it is reasonable to assume that it has in the recent past been in that person’s possession or control;

“premises” means any:

1. (a) structure, building, aircraft, vehicle or vessel; or
2. (b) land or place (whether or not it is enclosed, built on or covered by water);

“property” includes facilities, resources, equipment, intellectual property and online and physical infrastructure;

“public part of Inspiritive premises” means any part of Inspiritive premises that Inspiritive community is entitled to access (whether on payment of money, by virtue of membership of a student organisation or other body or otherwise) or which is within sight or hearing of such a place;

“race” includes:

10.

1. (a) colour;
2. (b) descent or ancestry;
3. (c) nationality or national origin; and
4. (d) ethnicity or ethnic origin;

“reckless” means in relation to any act by a person, that person doing that act despite the fact that he or she foresees or a reasonable person would foresee, the possible consequences of that act;

“religious belief or activity” means:

1. (a) holding or not holding a religious belief or view; or
2. (b) engaging in, not engaging in or refusing to engage in a religious activity including wearing clothing or adopting any other aspect of personal appearance in accordance with a religious belief;

“right to freedom of expression” means the right of a person to lawfully say or do something reasonably and in good faith:

in the course of any statement, publication, discussion or debate made or held for any genuine academic, artistic or scientific purpose or any other genuine purpose in the public interest;

in the performance, exhibition or distribution of an artistic work; in making or publishing:

1. (i) a fair and accurate report of any event or matter of public interest;
2. (ii) a fair comment on any event or matter of public interest if the comment is an expression of a genuine belief held by the person making the comment; or
3. (iii) material for the purpose of discouraging misconduct;

in making or publishing a fair and accurate criticism of or a complaint about Inspiritive or any member of Inspiritive community;

“sexual contact” means any touching of an erogenous zone of another person (including the inner thigh, buttocks, pubic region or, if the person is a female, breasts), either directly or through clothing or by causing anything to touch such a zone;

“sexual harassment” means a person:

1. (a) making an unwelcome sexual advance, or an unwelcome request for
2. sexual favours, to another person; or
3. (b) engaging in other unwelcome conduct of a sexual nature (including making a statement of a sexual nature to or in the presence of another person) in relation to another person, and a reasonable person in the circumstances would be intimidated or offended by that conduct;

11.

“stalking” means a course of unwelcome conduct that is directed at a person and that would cause a reasonable person in the circumstances to be seriously alarmed, annoyed, distressed or feel harassed and includes:

1. (a) contacting, communicating or causing a communication with another person for no legitimate purpose after being asked to stop;
2. (b) continuing to follow another person for no legitimate purpose after being asked to stop;
3. (c) surveilling or causing another person to surveil a person for no legitimate purpose;
4. (d) the surveilling or frequenting of the vicinity of, or an approach to, a person’s place of residence, study or work or any place that a person frequents for the purposes of any social or leisure activity, for no legitimate purpose; or
5. (e) sending gifts to a person for no legitimate purpose after being asked to stop;

“student” includes:

1. (a) a person who is enrolled in or auditing a program or a unit of study provided by Inspiritive;
2. (b) a person who is enrolled in a program or a unit of study at or offered by an affiliated educational institution which is approved as an award program or a unit of study by Inspiritive;
3. (c) a person who has accepted an offer of admission to Inspiritive but who has not yet enrolled in any program or unit of study;
4. (d) a student of another educational institution who is authorised by Inspiritive to be on or to have access to or use of Inspiritive property;
5. (e) a person who was a student at the time of any alleged misconduct ;
6. (f) a person who became admitted or enrolled as a student after having
7. done so by misleading or dishonest means;
8. (g) any person who has been suspended or excluded from a program or
9. unit of study at Inspiritive;
10. (h) a person who is on leave of absence from or who has deferred
11. enrolment in a program or unit of study offered by Inspiritive or by an affiliated educational institution which is approved as an award program or unit of study by Inspiritive;
12. (i) any person who undertakes any academic exercise on Inspiritive premises or which is part of a program or unit of study provided, supervised or assessed by Inspiritive; or
13. (j) a person who has consented to be subject to this code of conduct.

“student organisation” means any incorporated or unincorporated association or group of persons the majority of whom are students:

12.

1. (a) which is affiliated with or otherwise associated with Inspiritive; or
2. (b) which takes or attempts to take action in a collective manner on
3. Inspiritive premises or at any Inspiritive activity;

“Inspiritive” means:

1. (a) Inspiritive;
2. (b) its controlled entities;
3. (c) any affiliated institution;
4. (d) any college; and
5. (e) any educational institution located on Inspiritive premises;

“Inspiritive activities” means the activities of Inspiritive, any student organisation or any member of Inspiritive community including:

1. (a) teaching, study and research at Inspiritive;
2. (b) the conduct of any academic exercise;
3. (c) recreational, commercial, disciplinary, commercial or ceremonial activities of Inspiritive or Inspiritive community;
4. (d) any clinical, professional or practical work, research, workshops,
5. camps or field or vocational placements and any other activities arranged, sponsored, controlled or supervised by Inspiritive whether or not it is part of a program or unit of study at Inspiritive;
6. (e) the provision by Inspiritive of services to the general community;
7. (f) the use or enjoyment of any Inspiritive property by any person
8. authorised by Inspiritive; and
9. (g) the management or administration of Inspiritive;

“Inspiritive community” means collectively the:

1. (a) councillors, officers and staff of Inspiritive;
2. (b) students;
3. (c) student organisations;
4. (d) tenants and licensees of Inspiritive premises and their officers and
5. staff; and
6. (e) persons conducting business or other authorised activities upon
7. Inspiritive premises;

“Inspiritive premises” includes:

1. (a) any premises owned, operated, supervised, occupied or controlled by
2. Inspiritive or in which it has an interest including premises of
3. which Inspiritive is the landlord;
4. (b) any premises on which Inspiritive activities take place; and
5. (c) any college premises;

“Inspiritive property” means any facility, resource or property which is:

13.

1. 1. (a) owned by Inspiritive or in which Inspiritive has an interest or right;
2. (b) in the custody or control of Inspiritive;
3. (c) provided by Inspiritive; or
4. (d) on Inspiritive premises,

and includes any Inspiritive premises;

“Inspiritive regulation” means a rule, policy or code of conduct published by Inspiritive and intended by Inspiritive to be binding on students;

“Inspiritive representative” means any officer, employee, contractor or agent of Inspiritive or any employer or subcontractor of a contractor to Inspiritive who:

1. (a) in the circumstances would appear to a reasonable person to be an Inspiritive representative; or
2. (b) if requested by a student, identifies himself or herself to the student as an Inspiritive representative;

“vilify” means engage in conduct that incites hatred against, serious contempt for or revulsion or severe ridicule of, a person;

“weapon” means any object or substance designed to wound, cause injury or incapacitate including any firearm, ammunition, pellet gun, spear, sword, knife or other blade, stun gun and any chemicals such as capsicum spray, Mace or tear gas.

Jurisdiction

This code of conduct applies in any context relevant to:

1. (a) the management, good governance or discipline of Inspiritive;
2. (b) the reputation of Inspiritive;
3. (c) the rights, health, safety or well being of members of Inspiritive
4. community or of associates of Inspiritive;
5. (d) the safety of the property of Inspiritive, members of Inspiritive
6. community or of associates of Inspiritive,

and includes any conduct:

1. (e) anywhere (including on or off Inspiritive premises or the premises of any college) or at any time (including when Inspiritive is in or not in session) in any of those contexts;
2. (f) relating to Inspiritive activities; or
3. (g) in circumstances where:

(i) a student is acting as or identifies himself or herself or is otherwise readily identifiable as being a member of the

Inspiritive community (including where a student is representing Inspiritive or a student organisation in any capacity); or

(ii) any act affects a person acting as or who identifies himself or herself as being a member of Inspiritive community or is otherwise readily identifiable as a member of Inspiritive community.

Broad interpretation

This code of conduct must be interpreted broadly and as operating to the full extent of, but so as not to exceed, the powers of Inspiritive.

If any part of this code of conduct or the application of any part to any person, subject matter or circumstance, would, but for this provision, be interpreted as exceeding the powers of Inspiritive:

1. (a) it will be a valid provision to the extent to which it does not exceed that power; and
2. (b) the remainder of this code of conduct and the application of the provision to other persons, subject matters or circumstances, will not be affected.

Inclusive wording

In this code of conduct:

1. (a) the mention of anything after the word “include” or any derivative of it
2. does not limit the nature or class of things included; and
3. (b) a reference to anything includes a part of it.

Consent

A person consents to something if the person voluntarily gives his or her agreement to it.

Consent will be taken not to have been given by a person to another person if that other person has no reasonable grounds for believing that consent has been given. Any self-induced intoxication of that other person will not be taken into account in determining whether that other person has reasonable grounds for such a belief.

A person does not consent:

1. (a) if the person does not have the capacity to consent including because
2. of an inability to make or communicate decisions about himself or herself or to appraise or control his or her conduct, because of intoxication or otherwise;
3. (b) if the person does not have the opportunity to consent because the person is unconscious, asleep or otherwise physically unable to communicate that he or she does not consent;

15.

(c) if the person consents because of terror or threats of force (whether the terror is instilled in or the threats are against that person or another person); or

(d) if the person consents because the person is unlawfully detained.

A person who does not offer actual physical resistance to sexual contact is not, by reason only of that fact, to be regarded as consenting to that sexual contact.

This provision does not limit the grounds on which it may be established that a person does not consent.

Directions

A direction given to a student by an Inspiritive representative is reasonable if a reasonable person would consider it to be appropriate in all the circumstances and will be taken to be reasonable if it is a direction to a student to:

1. (a) cease engaging in an Inspiritive activity; or
2. (b) leave Inspiritive premises,

because the student is drunk or putting himself, herself or others at risk of harm.

Intention

A student will be taken to have intended misconduct if a person in the position of the student can reasonably be supposed to have intended that misconduct in the circumstances.

Contact Officer: Chris Collingwood, Director Inspiritive

Date Approved: 29th December 2015

Approval Authority: Board of Directors, Inspiritive Pty Ltd

Date of Commencement: 01/01/2016

1. Policy

This Policy & Procedure supports the Standards for Registered Training Organisations 2015 in ensuring Inspiritive Pty Ltd is delivering quality training and assessment and is able to adapt to client needs as required. It is also able to ensure that the RTO is able to act is a responsive manner to all identified issues and areas of concerns.

It provides a range of systems and processes to ensure that all stakeholders of Inspiritive Pty Ltd are able to contribute to the development and improvement across the Registered Training Organisation.

2. Procedure

Inspiritive Pty Ltd is committed to ensuring it is able to provide quality training and assessment services, ensure compliance, and effectively react to changing customer needs, compliance requirements, and feedback from stakeholders. The RTO will ensure that all staff are actively and regularly involved in formal meetings to provide relevant information and support to staff and allow staff the opportunity to suggest improvements and identify areas of concern.

The Quality Management process is ultimately managed by the CEO and implemented by the CEO.

The following activities are undertaken to ensure all staff are involved in the continuous improvement and quality processes.

2.1 RTO Meetings

RTO meetings are held MONTHLY and will follow a set agenda and will be minuted. The RTO meetings are attended by:

• CEO
• Trainers / Assessors
• Student Administration

The minutes of these meetings will be reviewed by the CEO to ensure all activities of the RTO are monitored.

The meetings ensure that the current activities, requirements, and general overview of the RTO operations are undertaken and reported to the CEO through these meetings. Topics discussed:

• Compliance items
  • Identify any compliance issues, concerns or achievements
  • General ASQA updates
  • Updates regarding the Standards for Registered Training Organisations 2015
  • Policy & Procedure updates
  • Other regulatory requirements
  • Discuss any continuous improvement undertaken
  • Identify and discuss and policy and procedure amendments
  • Updates of any Training Package or version changes / updates
  • Any changes to any qualifications on Scope of Registration
  • Student Management System (Database) updates

• General Training Items
  • Discussion on the courses (i.e. student numbers, student progress, completion numbers, students on intervention, training resources)

• Current Course Overview
  • An overview of the courses currently running
  • Progress reports on delivery and assessments within each course
  • Trainers to report and discuss students progress
  • Attendance and progress of students to be discussed

• Student Administration
  • Any student record issues
  • Assessment records and outstanding paperwork
  • General administration requirements
  • Database updates

• Feedback Summary
  • An overview of any student feedback that has been collected (either orientation, midpoint or completion feedback)
  • An overview of any staff feedback that has been collected
  • Complaints and appeals that have been logged

• Internal / External Validation Discussion
  • Network updates
  • Assessment / resource validations
  • Professional development undertaken by Trainers (to be documented on the Professional Development Logs)

• Occupational Health & Safety Issues
  • Any Issues?

• General Business
  • Any items that may be of relevance to the operation of the RTO.
  • Any proposed significant changes to the RTO ( E.g. ownership, high managerial positions, financial viability etc)
  • Any OHS issues
  • IT updates/ issues
  • Other topics, 

2.2 Feedback:

Feedback is gained from the following stakeholders:

• Students
• Staff
• Employers

Feedback is gained through a variety of methods, as follows:

Student Feedback

Students are encouraged to bring any issues of concern they may have to the attention of appropriate staff as soon as possible. This ensures the ability for the RTO to address any immediate areas of concern.

Feedback shall be gained from the student at various points throughout the program at an informal level. The RTO shall also conduct formal feedback at two (2) occasions throughout the student course – midpoint and completion.

Midpoint Feedback:

At the midpoint of the student’s course of study, the students will be asked to complete a ‘Midpoint Feedback Survey’. This allows the RTO to ensure that the student is satisfied with the services that the RTO is providing and that they are receiving the services outlined in their enrolment information.

The Midpoint Feedback Form will administered by Student Administration Department and the relevant Trainer / Assessor. Completed surveys are to be submitted to the Student Administration Department.

A summary of the feedback collected is to be presented for review through the Trainer Meetings and Management Meetings / RTO Meetings where required action can be determined.

Completion Feedback:

Students are also asked to complete a ‘Learner Questionnaire- Completion Survey’ upon completion of their course of study.

The mandated ‘AQTF Learner Questionnaire’ questions are completed by the students. The data is collected and reported in accordance with the Ministerial Council’s requirements.

A summary of the feedback collected is to be presented for review through the RTO Meetings where required action can be determined.

The questions contained in the survey can be viewed in the ‘Learner Questionnaire Completion Survey’ Document.

Employer Feedback

Feedback from employers will be used to obtain information on the quality of training and assessment being administered to their staff by the RTO. The views of the employer will provide a perspective on the quality and outcomes of the training, and will be utilised to support continuous improvement activities and to build and manage relationships with the employers.

Once per calendar year, the mandated ‘Employer Questionnaire’ forms will be posted to a employers where the RTO has conducted training for their staff or where the RTO’s students have been engaged in work placement over the last 12 months. The form is completed by the employer and submitted to Administration either directly or via a Trainer & Assessor.

From the data entry of the results of the ‘Employer Questionnaires’ reports will be run for analysis and evaluation in the Quarterly Review Schedule , which is conducted as part of the Quality Management Policy and Procedure.

Staff Feedback

Feedback is sought from Staff on the effectiveness and efficiency of the RTO’s policies, procedures and service delivery. This feedback shall be gained through RTO Meetings, performance appraisals and informal discussions.

The RTO Meetings are held regularly, where staff are encouraged to provide feedback or suggestions on all aspects of the RTO’s operation as an RTO. The meetings will have planned agendas with minutes taken and action required will be delegated and noted.

Staff are asked to complete an ‘Annual RTO Evaluation’ form as part of the RTO’s Staff Performance Review process. This feedback form asks staff members to review and evaluate the processes and practices implemented by Inspiritive Pty Ltd and identify areas for improvement. Feedback from staff appraisals shall be reviewed by the CEO.

Where any changes are to be made as a consequence of feedback; the change(s) must be documented in the Continuous Improvement Register.

2.3 Audits / Reviews

Internal Audit

The CEO shall ensure that at least annually an Internal Audit is conducted to ensure the RTO is maintaining compliance against the Standards for Registered Training Organisations 2015.

The Audit shall identify areas of risk in the learning and assessment processes, policy & procedure issues and breaches, and general areas of improvement throughout the RTO operations. Any issues identified are to be addressed through the RTO meetings.

The audit is to be documented through a checklist and report of any recommended courses of action to improve the practices and processes that were reviewed. Where an external consultant is employed to complete this task the checklist and report will vary but must be related to the current Standards for Registered Training Organisations 2015.

Quarterly Review

At least QUARTERLY a review will take place which will include the key personnel of the RTO including at least:

• CEO
• Trainers / assessors
• Student Administration

A ‘Quarterly Review Schedule’ is to be followed which identifies specific areas to be reviewed each quarter. Following the schedule will ensure that all Standards for Registered Training Organisations 2015 are reviewed annually.

Details, action and outcome of the review are to be documented on the Quarterly Review Schedule Document.

External Consultation

To maintain and improve the quality of the RTO’s education processes and outcomes the RTO will engage with external quality consultants when the CEO deems necessary.

2.4 Validation of Training & Assessment Material

The RTO shall undertake Validation activities to identify areas for improvement in assessment instruments. See Validation Policy and Procedure for details.

2.5 Continuous Improvement Register

In completing any of the above quality processes there may be identified areas that require improvement or follow up action to be taken to ensure compliance is achieved. This improvement may be a small improvement such as a change in a document or a large scale improvement such as revising an assessment approach. Where an improvement requires a structured approach to the development, implementation, and management of the improvement, or the issue cannot be addressed immediately, appropriate action will be planned and implemented as required. These processes will be managed and monitored through the RTO Meetings.

All continuous improvements to be implemented will be documented on the ‘Continuous Improvement Register.’ This is the responsibility of the CEO to ensure the register is current and implemented.

The ‘Continuous Improvement Register’ and records of any related activities to investigate, review, or implement the action request are to be attached and filed within the continuous improvement folder.

1. Policy

This policy & procedure supports the ASQA directive to collect and report data against the Quality Indicators (as currently found in the AQTF). Data Provision Requirement (DPR) 7 of the Data Provision Requirements 2012 requires ASQA RTOs to provide an annual summary report to ASQA against the quality indicators. The ASQA “General Direction’ ‘Quality Indicators’ (Released 24/04/12) and the NSSC Website (Quality Indicators for RTO’s) provide further guidance on these requirements.

This Policy and Procedure will ensure that Inspiritive Pty Ltd is able to meet these reporting requirements and also assist their continuous improvement processes to strengthen training and business performance. It is also able to assist the RTO be able to act in a responsive manner to all identified issues and areas of concerns.

2. Procedure

2.1 Data Collection and Collation

Inspiritive Pty Ltd is committed to ensuring it is able to provide quality training and assessment services and will engage in seeking learner and employer feedback regularly.

The RTO will ensure that all students are actively encouraged to provide feedback on their experience in undertaking a course with Inspiritive Pty Ltd , and use the feedback to suggest improvements and identify areas of concern.

The following activities are undertaken to ensure that the Quality Indicators are being met and support the continuous improvement and quality process.

Learner Engagement

Inspiritive Pty Ltd must gain feedback from student’s using the ‘Learner Questionnaire‘ available from the Department of Industry (http://industry.gov.au/skills/NationalStandards/Documents/AQTFLearnerQuestionnaire.pdf).

The ‘Learner Questionnaire’ form is completed by all students upon completion of their course of study. The ‘Learner Engagement Questionnaire’ will be provided to students at the completion of their studies. Student Administration will issue a copy of the survey to each student when issuing a Statement of Attainment or Qualification.

All completed and returned surveys will be reviewed by the CEO. The results of these surveys will be collated into reports with a summary of all responses. These reports are to be reviewed by management at the RTO Meetings.

At the completion of each calendar year the CEO is required to collate all data for the year using the ‘ASQA Quality Indicator Annual Summary‘ form.

A copy of all completed Learner Engagement surveys will be maintained for a period of 12 months as evidence of the data collection process.

Employer Satisfaction

Inspiritive Pty Ltd must gain feedback from employers using the ‘Employer Questionnaire‘ available from the Department of Industry (http://industry.gov.au/skills/NationalStandards/Documents/AQTFEmployerQuestionnaire.pdf).

The ‘Employer Questionnaire’ form is completed by all employers once per year. At a set date each year (currently the 1^st September) all employers currently engaged with Inspiritive Pty Ltd shall be sent the Employer Satisfaction Survey. These surveys will be collected and collated by the CEO.

All completed and returned surveys will be reviewed by the CEO. The results of these surveys will be collated into reports with a summary of all responses. These reports are to be reviewed by management at the RTO Meetings.

At the completion of each calendar year the CEO is required to collate all data for the year using the ‘ASQA Quality Indicator Annual Summary‘ form.

A copy of all completed Employer Engagement surveys will be maintained for a period of 12 months as evidence of the data collection process.

Competency Completion

Inspiritive Pty Ltd is required to provide ASQA details on the competency completion data. This data is to capture the number of enrolments and qualifications completed and units of competency awarded in the previous calendar year. This data from the previous calendar year includes:

• The number of enrolments for each qualification code
• The number of enrolments completed for each qualification code
• The number of enrolments for each unit of competency
• The number of units completed for each unit of competency

The Competency Completion Online System (CCOS) is required to be used to report this data and it is the responsibility of the CEO to enter the data as required.

This information will be used by Inspiritive Pty Ltd to gauge how well client needs are being met and to identify areas for improvement on training and assessment services. The results will be discussed and reviewed at the first RTO Meeting of each calendar year.

2.2 Reporting Quality Indicators Data

All data must be reported to ASQA by the 30^th June of the following calendar year and the CEO will be responsible for this reporting process.

Data must be submitted using the required forms as listed on the ASQA website  Data Provision

The CEO must submit their quality indicator data reports in full to [email protected], by close of business on 30 June 2013.

A copy of all reports and emails shall be maintained in the ‘Quality Indicators Folder’.

1. Policy

This policy/procedure supports the RTO to provide a process for complaints and appeals to be heard and actioned. This includes any allegations involving the conduct of

• the RTO, its trainers, assessors or other staff;
• a third party providing services on the RTOs behalf, its trainers, assessors or other staff; or
• a learner of the RTO

All complaints and appeals received by Inspiritive Pty Ltd will be viewed as an opportunity for improvement.

Despite all efforts of Inspiritive Pty Ltd to provide satisfactory services to its students and clients, complaints may occasionally arise that require formal resolution. The following procedures provide students and clients the opportunity to have any issues relating to a substantiated complaint or appeal resolved and resolutions reached that attempt to satisfy all parties involved. This complaints and appeals process will be at no cost to the student or client (unless referred to a third party; see procedure for more details).

2. Procedure

The complaints and appeals policy and procedure and applicable form is made available to all students, potential students, and clients by directly contacting the RTO, through the RTOs website, and within the student information handbook.

2.1 General Complaints

Where possible all non-formal attempts shall be made to resolve the issue. This may include advice, discussions, and general mediation in relation to the issue and the complainants issue. Any staff member can be involved in this informal process to resolve issues but once a complainant has placed a formal complaint / appeal the following procedures must be followed:

• Any student, potential student, or third party may submit a formal complaint to Inspiritive Pty Ltd with the reasonable expectation that all complaints will be treated with integrity and privacy. There is no cost for accessing the internal complaints and appeals process.
• Complainants have the right to access advice and support from independent external agencies / persons at any point of the complaint and appeals process. Use of external services will be at the complainants costs unless authorised by the CEO.
• Any person wishing to submit a formal complaint or appeal can do so by completing the Complaints and Appeals Form and state their case providing as many details as possible. This form can be gained by contacting Student Administration at the RTO, or through the RTO website.
• All formally submitted complaints or appeals are submitted to the Student Administration. Complaints are to include the following information:
• Submission date of complaint
• Name of complainant;
• Nature of complaint ;
• Date of the event which lead to the complaint
• Attachments (if applicable)
• Once a formal complaint is received it is to be entered into the ‘Complaints and Appeals Register which is monitored by the CEO regularly. The information to be contained and updated within the register is as follows:
• Submission date of complaint
• Name of complainant
• Description of complaint / appeal
• Determined Resolution
• Date of Resolution
• When a complaint is received, the Training Manager will acknowledge receipt of the complaint within 5 working days
• The Training Manager will provide details of the complaint to all persons identified in the complaint, and any persons directly affected by the complaint
• A complainant may be assisted or accompanied by a support person regardless of the nature of the issue or complaint throughout the process at all times.
• A complainant will be provided with the opportunity to present their side of the complaint to the persons hearing the complaint
• The Training Manager shall then refer the matter to the appropriate staff to resolve, or make a decision on the complaint within 10 working days and keep the complainant informed of any decisions or outcomes concluded, or processes in place to deal with the complaint. In the unlikely event that the complaint is not finalised within 60 calendar days, the RTO shall ensure that the complainant shall be provided reasons for the delay, and will be regularly kept informed and updated of the progress of the matter.
• Once a decision has been reached the Training Manager shall be required to inform all parties involved of any decisions or outcomes that are concluded in writing. Within the notification of the outcome of the formal complaint the complainant shall also be notified that they have the right of appeal. To appeal a decision the RTO must receive, in writing, grounds of the appeal. Complainants are referred to the appeals procedure.
• The Training Manager shall ensure that the RTO will act immediately on any substantiated complaint. If the internal or any external complaint handling or appeal process results in a decision that supports the complainant, the registered provider must immediately implement any decision and/or corrective and preventative action that is required, and advise the complainant of the outcome.
• Copies of all documentation, outcomes and further action required will be placed into the Complaints and Appeals Register by Student Administration and on the students file / complainants file.

2.2 Appealing a Decision

All complainants have the right to appeal decisions made by Inspiritive Pty Ltd where reasonable grounds can be established. The areas in which a complainant may appeal a decision made by Inspiritive Pty Ltd may include:

• Assessments conducted
• Deferral, suspension, or cancellation decisions made in relation to the students enrolment
• Or any other conclusion / decision that is made after a complaint has been dealt with by Inspiritive Pty Ltd in the first instance.
• To activate the appeals process the complainant is to complete a Complaints and Appeals Form which is to include a summary of the grounds the appeal is based upon. The reason the complainant feels the decision is unfair is to be clearly explained and help and support with this process can be gained from Student Administration Department.
• The Training Manager shall then determine the validity of the appeal and organise a meeting with all parties involved in the matter and attempt to seek resolution where appropriate.
• The process for all formally lodged appeals will begin within 10 working days of the appeal being lodged.
• The Training Manager shall ensure that Inspiritive Pty Ltd acts on any substantiated appeal.
• Where an appeal has been lodged it will be defined into one of the following categories and the appropriate procedures followed:

General appeals

• Where a complainant has appealed a decision or outcome of a formal complaint they are required to notify Inspiritive Pty Ltd in writing within 20 working days of the grounds of their appeal. Any supporting documentation should also be attached to the appeal.
• The appeal shall be lodged through Student Administration and they shall ensure the details of the appeal are added to the Complaints and Appeals Register.
• The Training Manager shall be notified and shall seek details regarding the initial documentation of the complaint and shall make a decision based on the grounds of the appeal.
• The complainant shall be notified in writing of the outcome with reasons for the decisions, and the Complaints and Appeals Register updated. The complainant shall also be provided the option of activating the external appeals process if they are not satisfied with the outcome. The complainant is required to notify Inspiritive Pty Ltd if they wish to proceed with the external appeals process.

Assessment appeals

• Where a student wishes to appeal an assessment they are required to notify their Trainer & Assessor in the first instance. Where appropriate the Trainer & Assessor may decide to re-assess the student to ensure a fair and equitable decision is gained. The Trainer & Assessor shall complete a written report regarding the reassessment outlining the reasons why assessment was or was not granted.
• If this is still not to the student’s satisfaction, the student shall formally lodge an appeal by submitting a written letter outlining their reasons for the appeal. They shall lodge this with student administrations department and the appeal shall be entered into the Complaints and Appeals Register.
• The Training Manager shall be notified and shall seek details from the Trainer & Assessor involved and any other relevant parties. A decision shall be made regarding the appeal either indicating the assessment decision stands or details of a possible re-assessment by a third party. The third party shall be another Trainer & Assessor appointed by Inspiritive Pty Ltd .
• The student shall be notified in writing of the outcome with reasons for the decision, and the Complaints and Appeals Register updated. The student shall also be provided the option of activating the external appeals process if they are not satisfied with the outcome. The student is required to notify Inspiritive Pty Ltd if they wish to proceed with the external appeals process

2.3 External Appeals and Further Information:

External Appeals:

In addition to the above internal processes, if students enrolled with Inspiritive Pty Ltd are still dissatisfied with the decision of the RTO, they may wish to seek legal advice or submit an application with an external dispute resolution process by a relevant body appointed for this purpose (See below for contact details).

Where the RTO is informed that the student has accessed external appeals processes:

• The RTO will maintain a students enrolment until the external appeal process is finalised.
• The RTO will comply with the findings of the external appeals process.
• Where a decision or outcome is in favour of the complainant Inspiritive Pty Ltd shall follow the required action and recommendation from the relevant external appeals organisation to satisfy the students grievance as soon as practicable.
  The decision of the independent mediator is final and any further action the student wishes to take is outside the RTOs policies and procedures. The student shall be referred to the appropriate government agencies and this information can be gained from the CEO.
• All records and correspondence in relation to an external appeal shall be maintained with the initial complaint and internal appeal documentation within the complaints and appeals register and the student file for a minimum of 5 years.

The Dispute Settlement Centre of Victoria (DSCV) is a free dispute resolution and mediation service funded by the Victorian Government and may be able to assist resolve any outstanding complaint or issue with the complaint handling process. Further details and office locations for this service are available from http://www.disputes.vic.gov.au/

Organisation:	Disputes Settlement Centre of Victoria (http://www.disputes.vic.gov.au/)
Contact Point:	Melbourne Office: Level 4, 456 Lonsdale Street Melbourne VIC 3000 Tel: 1300 372 888 Fax: 8684 1311 ,

Further information

If, after the RTO’s internal complaints and appeals processes have been completed, you still believe the RTO is breaching or has breached its legal requirements, you can submit a complaint to ASQA by completing the online complaint form: https://rms.asqa.gov.au/registration/newcomplaint.aspx

(ASQA website: www.asqa.gov.au )

This policy has been developed to provide an overview of how the RTO will ensure compliance with all requirements as specified in the Standards for RTOs 2015, and legislative requirements.

The RTO will ensure compliance is maintained with the Standards for Registered Training Organisations 2015 and legislative requirements through the following methods:

• Inspiritive Pty Ltd has developed documented policies and procedures to address the requirements as specified in the Standards for RTOs 2015. The RTO will maintain a register of all documents relating to the provision of Nationally Recognised Training and will ensure version control procedures are implemented.
• Inspiritive Pty Ltd will ensure that it regularly reviews the compliance requirements of the Standards for Registered Training Organisations 2015 and assesses its performance against these standards at least annually. This review will be undertaken through the implementation of the internal audit procedures described within Quality Management Policy and Procedure. A written report indicating the status of compliance will be produced that can be reviewed and analysed to identify areas for improvement within Inspiritive Pty Ltd . This review of the Standards for Registered Training Organisations 2015 will also ensure the RTO is maintaining its obligations under legislative requirements.
• Inspiritive Pty Ltd will also conduct a range of further activities to ensure that compliance against the Standards for Registered Training Organisations 2015 is maintained throughout the RTO including but not limited to:
• Staff training and professional development activities
• RTO Meetings (including management and staff related meetings)
• Quarterly Review process (Part of Quality Management policy and procedure)
• Validation activities
• Legislative requirements will be reviewed and relevant documents updated as required as part of the Quarterly Review process. Inspiritive Pty Ltd has incorporated the following legislative requirements into policies and procedures:
• The Commonwealth Privacy Act 1998 (amended by the Commonwealth Privacy Amendment (Private Sector) Act 2006)

http://www.privacy.gov.au

• National Vocational Education and Training Regulator Act 2011 (Vic) http://www.comlaw.gov.au/Details/C2011A00012
• The Equal Opportunity Act 2010 (Vic)

http://www.legislation.vic.gov.au

• The Occupational Health and Safety Act 2004 (Vic)

http://www.legislation.vic.gov.au

• The Victorian Information Privacy Act 2000 (Vic)

http://www.legislation.vic.gov.au

• Charter of Human Rights and Responsibilities Act 2006 (Vic)

http://www.legislation.vic.gov.au

• Working with Children Act 2005

http://www.legislation.vic.gov.au

• The Racial and Religious Tolerance Act 2001 (Cth)

http://www.comlaw.gov.au

• The Sex Discrimination Act 1984 (Cth)

http://www.comlaw.gov.au

• The Disability Discrimination Act 1992 (Cth)

http://www.comlaw.gov.au

• The Copyright Act 1968 (Cth)

http://www.austlii.edu.au/au/legis/cth/consol_act/ca1968133/

• Inspiritive Pty Ltd will ensure that all learners and staff are made aware of the relevant legislation through the induction process, and this information will be included in the Student Handbook and the Trainer and Assessor Handbook.
• Inspiritive Pty Ltd will ensure all data provision requirements are available upon request.
• Inspiritive Pty Ltd will implement pro-active continuous improvement processes as documented through the Quality Management Policy and Procedure and will ensure that any areas that are identified as requiring improvement or immediate action are addressed appropriately. Where Inspiritive Pty Ltd finds that it is not meeting all requirements of the legislation, the General Manager will immediately implement processes to ensure that all legislation is complied with, and will:
• Document these findings in the Continuous Improvement Register
• Amend all relevant documentation
• Advise all staff of the changes required
• Advise students of the effect of the changes

1. Policy

This policy and procedure is to be used by Inspiritive Pty Ltd to ensure student assessments conducted meeting the Principles of Assessment and Rules of Evidence and meet the Standards for RTOs 2015 and relevant Training Package.

The assessment policy and procedure covers all assessments to be conducted for Nationally Recognised Training provided by Inspiritive Pty Ltd .

This policy and procedure is to be read in conjunction with the following documents:

• Training and Assessment Strategies
• Validation Procedure
• Industry Engagement Procedure

Students applying for Recognition of Prior Learning or Credit Transfer (National Recognition) should refer to relevant policies and procedures.

2. Procedure

2.1 Assessment Requirements (Principles of Assessment & Rules of Evidence)

Principles of Assessment

For an effective assessment system in a competency based environment, the following Principles of Assessment must be incorporated into the assessment process:

Fairness	The individual learners needs are considered in the assessment process. Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learners needs. The RTO informs the learner about the assessment process, and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.
Flexibility	Assessment is flexible to the individual learner by: reflecting the learners needs; assessing competencies held by the learner no matter how or where they have been acquired; and drawing from a range of assessment methods and using those that are appropriate to the context, the unit of competency and associated assessment requirements, and the individual.
Validity	Any assessment decision of the RTO is justified, based on the evidence of performance of the individual learner. Validity requires: assessment against the unit/s of competency and the associated assessment requirements covers the broad range of skills and knowledge that are essential to competent performance; assessment of knowledge and skills is integrated with their practical application assessment to be based on evidence that demonstrates that a learner could demonstrate these skills and knowledge in other similar situations; and judgement of competence is based on evidence of learner performance that is aligned to the unit/s of competency and associated assessment requirements.
Reliability	Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment. Reliability requires: Assessment tasks and tools will be clear and unambiguous; Assessment tools will include clear, consistent and specific assessment criteria; Assessments will be conducted by qualified assessors ; Assessments will be carried out within a system flexible enough to cope with multiple and diverse forms of evidence Assessment tools will include comprehensive checklists for all practical assessments Assessment tools will include assessor guides for all questions, allowing benchmarking against required competency levels Validation and moderation of assessments will be conducted in accordance with Inspiritive Pty Ltds Validation Procedure

Rules of Evidence

In addition to the above Principles of Assessment, the RTO must ensure that evidence of assessment is appropriate and meets the following Rules of Evidence when conducting assessments:

Validity	The assessor is assured that the learner has the skills, knowledge and attributes as described in the module or unit of competency and associated assessment requirements. Validity of assessments will be ensured by the implementation of the following : Assessment tasks will be clearly related to the units of competency Assessment against units of competency and subjects covers the broad range of skills and knowledge that are essential to competent performance (as specific in the unit or subject) Assessment of knowledge and skills is integrated with the practical application of those knowledge and skills Assessor guides have been prepared for all assessment tasks and these will be used by assessors in marking the learners work Validation and moderation of assessments is conducted in accordance with the RTOs Validation Procedure
Sufficiency	The assessor is assured that the quality, quantity and relevance of the assessment evidence enables a judgement to be made of a learners competency. Sufficiency of evidence will require that: Assessment tasks are developed in accordance with the requirements of each unit of competency and are mapped to each unit Assessor guides have been developed to ensure that assessors know what level of response is required of the learner Validation and moderation of assessments is conducted in accordance with Inspiritive Pty Ltd ‘s Validation Procedure
Authenticity	The assessor is assured that the evidence presented for assessment is the learner’s own work. Inspiritive Pty Ltd will ensure that where the assessor does not observe the learner completing the assessment task, other measures will be implemented to confirm that the work was completed by the learner
Currency	The assessor is assured that the assessment evidence demonstrates current competency. This requires the assessment evidence to be from the present or the very recent past. As a general rule, competencies that have not been demonstrated within the past 3 years are not usually accepted as “current”. Inspiritive Pty Ltd will ensure that all assessments are current, in that the evidence is prepared by the learner in response to specific questions and role plays. Where learners apply for RPL or credit transfer based on evidence which is more than 3 years old, additional evidence of current competency would be required in order to judge the learner as competent

2.2 Assessment process and methods

Assessment is the process of collecting evidence and making a judgement on whether competency has been achieved as per the requirements of the training package. Inspiritive Pty Ltd has designated assessment materials developed for each Unit of Competency included on the Scope of Registration. All assessments are to be conducted in line with the documented assessment tasks and requirements.

In general terms assessment methods may include:

• Written tests
• Calculation Tests
• Observation of practical skills in simulated environment
• Case studies
• Question and answer sessions
• Projects
• Assignments

There may be a clustered assessment approach to some units where appropriate and all assessment arrangements and details of assessment requirements will be documented through the relevant Strategy for Training and Assessment and student / assessor instructions within the assessment documentation.

2.3 Development of Assessment Instruments

Inspiritive Pty Ltd will ensure that assessment instruments are available for each and every unit included in the Scope of Registration for the RTO. The CEO is required to ensure that assessment instruments are developed / purchased for each unit and that these assessment instruments meet the Principles of Assessment and Rules of Evidence as described above.

In developing assessment materials, Inspiritive Pty Ltd will ensure that:

• The standards, assessment processes and all associated information are straight forward and understandable;
• Learners are fully informed of the assessment processes and the requirements to be judged as competent in each unit

In addition Inspiritive Pty Ltd ensures the sufficiency of evidence by means of the following:

• Assessment tasks are developed in accordance with the requirements of each unit of competency and are mapped to each unit
• Assessor guides have been developed to ensure that assessors know what level of response is required of the learner
• Validation and moderation of assessments is conducted in accordance with Inspiritive Pty Ltds Validation Procedure

2.4 Assessor Requirements

The role of an assessor is to objectively assess and judge a candidate’s evidence against a set of standards. In order to do this effectively, an assessor must have a sound knowledge of, and be skilled in, the relevant industry area, and meet the below assessor requirements.

Training and assessment may only be delivered by persons who have:

1. vocational competencies at least to the level being delivered and assessed;
2. current industry skills directly relevant to the training and assessment being provided; and
3. current knowledge and skills in vocational training and learning that informs their training and assessment.

Assessors must also hold one of the following:

• TAE40110 Certificate IV in Training and Assessment or its successor.
• A diploma or higher level qualification in adult education.
• TAESS00001 Assessor Skill Set or its successor

It is crucial that assessors always understand and practise fair, objective, unbiased and flexible assessment processes. Inspiritive Pty Ltd Assessors are encouraged to contribute to the assessment strategy development and conduct the assessment process cognisant to existing best practice and research in the relevant field.

2.5 Preparing the candidate for Assessment

All students must be informed of the assessment process prior to undertaking the assessment tasks. The assessor must ensure that any candidate undertaking assessment is provided the following:

• Explanation of the context and purpose of the assessment and the assessment process
• Explanation of the Competency Standards to be assessed and the evidence to be collected
• Outline of the assessment procedure, the preparation which the candidate should undertake, and answer any questions the candidate may have
• Assess the needs of the candidate and, where applicable, negotiate reasonable adjustment for assessing people with disabilities without compromising the integrity of the competencies
• Seek feedback regarding the candidate’s understanding of the competency standards, evidence requirements and assessment process
• Determination if the candidate is ready for assessment and, in consultation with the candidate, decide on the time and place of the assessment
• Implement the assessment plan

2.6. Candidates with Special Needs and Reasonable adjustment

One fundamental principle of an assessment system is that each candidate must have access to fair and open assessment. Candidates with special needs should be offered the same opportunities as any other candidate.

As special needs extend to more than identified physical or learning difficulties, assessors will also need to consider the best approach when dealing with candidates with needs such as low literacy, lack of confidence or non-English speaking background (e.g. mature aged students, students from culturally and linguistically diverse background).

An assessor must take special needs into consideration when assessing and depending on any specification given in the standards/training and assessment strategies, the assessor may be able to accept alternative evidence from a candidate with special needs. Each training and assessment strategy will have allowable reasonable adjustment processes identified for the assessor. If there is uncertainty, the assessor should refer the matter to the RTO Manager

2.7. Use of simulation in assessment

Where simulation of the workplace is used, such simulations must match the real workplace context as closely as possible. In particular, they should provide an assessment environment that allows for the demonstration of the broad concept of competency, notably:

• performing the task
• managing a number of different tasks
• coping with irregularities and breakdowns in routine
• dealing with the responsibilities and expectations of the workplace, including working
• with others
• transferring competency to new situations

The validity of simulations depends very much on how accurately the simulation mirrors real life situations. Simulations include fully realistic mock ups and more simple recreations of the workplace environment that set up an event for the purposes of learning and/or assessment. They may either expect the assessee to act as they would in real life, or to act and talk their way through the process.

Simulations allow the assessor to stage the situation in a realistic manner but within defined and repeatable contexts. This allows the assessor to apply the same simulation, or the same base simulation with variations, to different assesses and/or to the same assessee over time.

Simulations must be:

• allowed within the constraints of the units of competency and Training Package being assessed
• carefully planned and managed by people with specialist training in simulation and/or in consultation with the training organisation involved
• fully debriefed and used as an active learning experience for the assessee and all others involved in the simulation
• used in balance with evidence from other sources to show evidence of consistent performance over time

When conducting and assessing simulations, it is recommended that:

• the task is aligned with the elements and performance criteria and it is structured accordingly
• clear and explicit information is provided to the students as to what is expected of students
• the task is authentic and real-world based
• learning experience is scaffolded, breaking tasks down to manageable size

When making a judgement about competence on the basis of evidence gained mainly through simulations as with any other assessment judgement the assessor will need to take account of both the wording and the spirit of the competency, its relationship with other units of competency and current workplace practices. In some instances, a Training Package may state that certain units of competency can only be assessed in an actual workplace setting.

2.8 Recording and Reporting the Assessment Decision

The assessor must:

• Establish and oversee the evidence gathering process to ensure its validity, reliability, fairness and flexibility
• Collect appropriate evidence and assess this against the Elements, Performance Criteria, Required Skills and Knowledge and Critical Aspects of Evidence and Assessment in the relevant Units of Competency. This will be achieved by following the instructions within the assessment instruments
• Incorporate allowable adjustments to the assessment procedure without compromising the integrity of the competencies (if required)
• Evaluate the evidence in terms of validity, consistency, currency, equity, authenticity and sufficiency
• Record details of evidence collected and of outcome of each assessment Task (Satisfactory or Not Satisfactory)
• Make a judgement about competency based on the evidence and the relevant Unit[s] of Competency record the Unit outcome (Competent or Not Yet Competent)
• Record the assessment outcome on the required Inspiritive Pty Ltd assessment documents
• Provide signed and dated assessment outcomes, and the original assessment to Student Administration
• Maintain the confidentiality of the assessment outcome

2.9 Feedback on the Assessment Outcome

The assessor must provide advice to the candidate about the outcomes of the assessment process. This includes providing the candidate with:

• Clear and constructive feedback on the assessment decision
• Information on ways of overcoming any identified gaps in competency revealed by the assessment the opportunity to discuss the assessment process and outcome information on reassessment and the appeals processes.
• An opportunity for reassessment if appropriate or requested by the candidate 

2.10 Reassessment and appeals process

Where a student has undertaken an assessment and it has been marked as Not yet Competent (NYC), they may be allowed to re-sit the test/or have a re-assessment. Where a student has failed to satisfactorily answer a written assessment, the student will be required to complete a different assessment task. Where the assessment task involves observation either in a simulated environment or in the workplace, the student will be required to demonstrate the same skills as required in the first assessment task

If they are deemed NYC for a second time they are to re-enrol into that unit/ subject.

The assessor must:

• Provide feedback and counselling to the candidate, if required, regarding the assessment outcome or process including guidance on further options
• Provide the candidate with information on the reassessment and appeals process.
• Report any assessment decision that is disputed by the candidate to the CEO
• Participate any assessment appeal according to the RTOs policies and procedures (See Complaints and Appeals Policy and Procedure).

1. Policy

This policy ensures that Inspiritive Pty Ltd will recognise the AQF Qualifications and Statement of Attainments issued by any other Registered Training Organisation.

The underlying principle of Nationally Recognised Training is that a student does not have to repeat training and assessment that has already been undertaken.

The RTO will ensure the following definition of Credit Transfer is implemented:

Credit Transfer: Credit transfer assesses the initial course or subject that an individual is using to claim access to, or the award of credit in, a destination course. The assessment determines the extent to which the client’s initial course or subject is equivalent to the required learning outcomes, competency outcomes, or standards in a qualification. This may include credit transfer based on formal learning that is outside the AQF.

2. Procedure

2.1 General information for individuals

All prospective and enrolling individuals must be informed in either print or electronic form of the opportunity to apply for Credit Transfer. Students are informed of credit transfer process in the Student Information Handbook, and are asked to identify if they would like to apply for a Credit Transfer in the Enrolment Form. Individuals can apply for Credit Transfer at any time.

2.2 Student request for Credit Transfer

• If a student wishes to apply for Credit Transfer they must complete the Credit Transfer Application Form (Appendix A) and include appropriate evidence to support the Credit Transfer application.
• The Credit Transfer Application Form will specify the Units of Competency that the student is applying for Credit Transfer.
• The student is required to submit this application with associated evidence to Student Administration.

2.3 Assessment process

The assessment of all Credit Transfer Applications will be undertaken by the Training Manager. Any Credit Transfer applications received by Student Administration shall be passed to the Training Manager for assessment.

All Credit Transfer applications must be supported by the appropriate evidence. This may be in the form of Nationally Recognised Qualification or Statement of Attainment indicating exactly the same code and title as those included in the student application, or other documents of equivalence that are outside the AQF.

Where appropriate evidence is provided with the Credit Transfer application the Training Manager must grant the Credit Transfer. The Training Manager must complete the appropriate sections of the Credit Transfer Application form to identify if the application has been granted or not.

Where Credit Transfer is Granted this information will be communicated in writing to the applicant within 10 business days of completion of the assessment, and the Qualification / Statement of Attainment will then be issued or the training program adjusted accordingly.

Where Credit Transfer is Not Granted students will be notified in writing of the outcome within 10 business days of completion of the assessment. The written communication to the student is to including a reason for refusal (where applicable).

In all cases, a copy of the Credit Transfer documentation and verified copies of the relevant Qualification/ Statement of Attainment and outcome will be kept in the students file.

Credit Transfer

If you have any prior Nationally Recognised Certificates or Statements of Attainment completed within Australia, they may be eligible for Credit Transfer. You must be able to present an original certificate with competencies containing nationally recognised titles and codes. If any of these unit title and codes identically matches the units that you are enrolled, you will be granted a Credit Transfer for that particular unit.

Student Name:

Student Number:

Course Enrolled: 

Date of application:

In the table below, list the units that you wish to apply for a Credit Transfer.

Unit Code	Unit Title	Evidence Supplied	CT Granted (RTO to complete)

 

Student Declaration

Original copies of all Certificates / Statements of Attainment have been provided to Inspiritive Pty Ltd to copy for the purposes of this Credit Transfer application and are original documents obtained through accredited training pathways.

Student name:

Signature:

RTO Training Manager to complete:

Original Certificates / Statements of Attainment(s) have been sighted? Copies of all Certificates / Statements of Attainment(s) are attached to this application? CT Granted column above is completed? Yes Where CT is not granted a written explanation has been provided. Yes The above application has been reviewed and outcomes indicated. All original Certificates/ Statements of Attainments have been sighted and are attached to this application. Training Manager name: Signature: Date

1. Policy

This policy/procedure ensures that Inspiritive Pty Ltd provides appropriate information prior to enrolment that allows all potential students to make an informed decision to study with the RTO. It also ensures a consistent enrolment process will be implemented for all domestic students and that appropriate records will be maintained in all student files.

Inspiritive Pty Ltd will assess all potential student enrolment applications to ensure they meet the enrolment requirements of the course and to confirm their ability to complete the qualification.

2. Procedure

The following procedure explains the process that is to be undertaken to enrol a student into a course of study. This process involves the student.

2.1 Pre-Enrolment information:

Students must be provided with the Student Handbook prior to enrolment. This document must contain information on:

• General Information ( including trainee guarantee)
• Student Attendance and Behaviour
• Complaints and Appeals
• Equity Commitment
• Occupational Health and Safety
• Privacy
• Access to Student Records
• Student Support Services
• Competency-Based Training and Assessment Process
• Recognition of Prior Learning (RPL) and Credit Transfer
• Language, Literacy and Numeracy
• Course Fee Refunds, 

Enrolment

Enrolment Form

All students must complete an enrolment form to confirm their enrolment. The Enrolment Form shall contain as a minimum the following information:

• Identify the course or courses in which the student is to be enrolled and any conditions on his or her enrolment;
• Ask all AVETMISS questions
• Advise the student of his or her obligation to notify the registered provider of a change of address while enrolled in the course
• A declaration that all information, conditions, details of the enrolment are understood.

Pre- Training Review

The student is required to complete a LLN Activity to assess their language, literacy and numeracy ability to complete the course. This Activity forms part of the Pre- Training Review. This test will be assessed by a qualified Trainer and Assessor If the student cannot complete the LLN test satisfactorily then an LLN Report will be completed which includes the required action to be taken to assist the student to be able to complete the course. If the students academic issues are not able to be supported by the RTO internally, they will be recommended to the appropriate external support service.

Entry Requirements

All learners must meet the entry requirements for the course.

External Site Checklist

Where a course is to be completed at an external site, a College representative is required to visit the site to complete the relevant External Site Checklist. If the the representative deems that the workplace does not have the appropriate facilities, equipment and resources to meet the Training Package Requirements, then the student will not be able to complete the course enrolment, and the reasons will be identified to the student and the employer.

2.4 Unique Student Identifier

• It is a requirement that all learners must provide a Unique Student Identifier (USI) to Inspiritive Pty Ltd before a qualification or statement of attainment can be issued.
• Upon receipt of an enquiry from a prospective learner Inspiritive Pty Ltd will include in the information provided to the enquirer that they must provide a USI when they enrol, and will be directed to the USI website at http://www.usi.gov.au/create-your-USI/Pages/default.aspx
• Inspiritive Pty Ltd will include provision for the USI on the enrolment form
• Upon receipt of an enrolment form from a learner, Inspiritive Pty Ltd will confirm that the USI has been included on the enrolment form, and will verify that this USI is correct by using the Student Management System to check the USI through the USI Registry System
• If the learner has not included the USI on the enrolment form, they will be contacted and advised that the USI is required before any qualification of statement of attainment can be issued
• If the USI check returns a not valid response, the learner will be contacted and the USI will be confirmed. A further check will be made through the USI Registry System
• A notation will be made on the enrolment form that the USI has been confirmed as correct
• The confirmed USI will be included in the student details on the Student Management System
• Prior to the issuing of a Qualification or Statement of Attainment, the RTO Manager will confirm that the student information on the Student Management System includes the learners USI

2.3 Records

• The signed Enrolment Form will be kept on the students file along with all other documents relevant to the students enrolment such as the LLN Test and LLN Report (if applicable), External Site Checklist,
• Any original documents submitted as part of the enrolment process will be copied and maintained on the student file. All originals will be returned to the student.

1. Policy

This policy and procedure ensures that Inspiritive Pty Ltd is providing training and assessment services that meet industry needs and maximise learners’ opportunities for employment, advancement or further education.

Engaging with industry stakeholders (such as employers) is critical to ensuring training and assessment is aligned to current methods, technology, products and performance expectations for the workplace tasks specified in the training package or VET accredited course.

Inspiritive Pty Ltd will engage with relevant industry stakeholders for each industry area (& Qualifications) in order to:

• Design strategies for training and assessment
• Identify and/or develop suitable learning materials
• Identify appropriate methods of assessment
• Develop suitable assessment tools
• Identify the skills and knowledge required by its trainers and assessors
• Monitor the delivery and assessment of its programs

2. Procedure

• Identifying appropriate Industry Representatives

Inspiritive Pty Ltd will identify relevant industry personnel or organisations who can provide the feedback on the training and assessment practices for each Industry area. A minimum of two (2) Industry Representatives must be consulted and engaged for each delivery and assessment program.

Industry Engagement may take place with the following people or organisations:

• Business owners/ employers in that particular industry that the qualification that the Strategy for Training and Assessment is being developed for
• Business owners/ employers whose staff undertake accredited workplace training in the qualification that the Training and Assessment Strategy is being developed for
• Industry Councils
• Industry Consultants
• Industry Trainers and Assessors
• Other relevant stakeholders to Inspiritive Pty Ltd ‘s training and business opportunities

Inspiritive Pty Ltd will also ensure the collection of details about the Industry Representatives, such as:

• Name and company
• Description of how the representative is involved in the industry

• Undertaking & Documenting Industry Engagement

Inspiritive Pty Ltd will undertake Industry Engagement by providing a range of information in relation to the training and assessment program to the industry representatives, and seek feedback as to the most appropriate method of providing the training and assessment program, achieve suitable industry outcomes, and trainer and assessor requirements to ensure industry relevance.

This information is to include (but not limited to) the following:

• The qualifications’ national code and title
• The units that make up the qualification ( national code and title)
• Delivery arrangements of the course
• Duration and schedule
• Assessment methods
• Industry needs
• Requirements of trainers and assessors

Engagement with industry may occur via face to face meetings, email, or other relevant medium to ensure industry engagement can be achieved.

To document this Industry engagement & consultation, the CEO will ensure industry representative’s feedback is documented. This may take the form of an ‘Industry Engagement Questionnaire’ or other relevant method that ensure the feedback can be maintained by the RTO.

In developing Training and Assessment Strategies and practices, Inspiritive Pty Ltd will seek input from the industry representatives in relation to:

• Elective unit selection
• The mode of study
• Training methodology
• Assessment methods
• The skills and knowledge required by trainers and assessors

All feedback received will be reviewed and where appropriate will be:

• Incorporated into Inspiritive Pty Ltd ‘s Training and Assessment Strategies
• Reflected in the delivery and assessment methodology and assessment tools
• Where relevant, included in the knowledge and skills required of trainers and assessors

Ongoing Industry Engagement

To ensure the ongoing appropriateness of the training and assessment services being provided by Inspiritive Pty Ltd , Industry Engagement will be undertaken on an annual basis.

This annual review and engagement will identify:

• Any changes to industry practices
• Continued relevance of the training and assessment methodology and materials
• Any update in knowledge and skills required for trainers and assessors

1. Policy

This Policy & Procedure has been designed to ensure that Inspiritive Pty Ltd issues Qualifications and Statements of Attainment in accordance with the required standards and protocols in place. Inspiritive Pty Ltd will only issue AQF certification documentation to a learner whom it has assessed as meeting the requirements of the training product as specified in the relevant training package or VET accredited course.

The following procedure ensures that the required information and format is applied to all Qualifications and Statements of Attainment issued by Inspiritive Pty Ltd .

All students are entitled to receive appropriate testamurs for the successful completion of any nationally recognised training.

2. Procedure

Information to be included on Qualifications and Statements of Attainment

All Qualifications and Statements of Attainment issued by Inspiritive Pty Ltd will comply with the requirements of the AQF (Australian Qualifications Framework) and the Standards for RTO’s 2015 (Schedule 5) current at the date of the issuing of the Qualification or Statement of Attainment.

The CEO is responsible for ensuring that Inspiritive Pty Ltd maintains the most current version of the following documents to ensure all testamurs contain the appropriate wording and information:

• AQF Implementation Handbook
• Standards for RTOs 2015 Schedule 5

For information on the AQF Implementation Handbook see the Australian Qualifications Framework website for information: http://www.aqf.edu.au/.

For information on the Standards for RTOs 2015 see: Standards for RTO’s 2015

For more information on ASQA requirements of Issuing Qualifications and Statements of Attainment see ASQA website: http://www.asqa.gov.au/vet-registration/meet-the-requirements-of-ongoing-registration/issue-qualifications-and-statements-of-attainment.html

All testamurs must also use the NRT and AQF logos/ wording correctly.

For information on the NRT logo, see the: Nationally Recognised Training Logo specifications guide: ASQA NRT Logo specifications

For information on the AQF logo/ wording, see the: Conditions of use of the Australian Qualifications Framework Logo guide: http://www.asqa.gov.au/qualifications/issuing-qualifications.html

See Appendix A and Appendix B for the RTO Qualification and Statement of Attainment templates.

These templates have been incorporated into the Student Management System (VETTRAK) to allow testamurs to be printed directly from VETTRAK

Issuing of Qualifications and Statements of Attainment

Qualifications:

• Qualifications will be issued to students when they have been assessed as competent in the Units of Competency specified as being required for completion of a Qualification.
• The Qualification will be accompanied by a Record of Results that will identify the units completed as part of the Qualification.
• The Qualification will be issued within 14 days of the student completing all required units in the Qualification. The units completed will be included on the back of the Qualification.

Statement of Attainment:

• Statements of Attainment (SOA) will be issued to students who have completed any Unit(s) of Competency but have not attained a full qualification.
• A Statement of Attainment will generally be issued when a student withdraws or cancels their enrolment in a Qualification and have successfully been assessed in one or more units of competency, or if they enrol and undertake in a single Unit of Competency.
• The Statement of Attainment will be issued within 14 days of Inspiritive Pty Ltd becoming aware of the students withdrawal or cancellation, or of the student completing the single Unit of Competency
• A Statement of Attainment will normally consist of a single page, however it may run on to a further page (the back of the document) where there is a long list of competencies.

Fraud Protection

Inspiritive Pty Ltd has a number of measures in place to prevent fraudulent copying or production of Qualifications / Statements of Attainment. All qualifications and Statements of Attainment shall include:

• Designated Certificate / Statement Number for each student
• Authorising Signature
• Designated Certificate / Statement paper that shall be sourced through a professional printing company with an embossed seal

Quality Control and Record Keeping

Prior to printing a Qualification or Statement of Attainment the following steps must be completed by Student Administration.

Step 1

The Student File must be checked to ensure all required paperwork is contained within the student file and the Student Management System is up to date. The student file must also be checked to ensure it contains all evidence of assessment and the student has successfully completed all Units of Competency that are included in the Qualification or Statement of Attainment.

Step 2

The Qualification or Statement of Attainment must be issued a number and these details are to be recorded on the Student database (Insert database).

Step 3

Administration is to issue a copy of the Qualification or Statement of Attainment by use of the database function to print the testamurs, and the use of the specific Qualification or Statement of Attainment paper.

Step 4

Once CEO has authorised and signed the Qualification / Statement of Attainment, the Administration Manager will make a copy of the issued document and file it in the Student File.

Issuing duplicate Qualifications and Statements of Attainment

• A student wanting to request a duplicate Qualification or Statement of Attainment should complete an application in writing to Student Administration.
• There is a cost for re-issuing Qualification / Statement of Attainment is $25.00
• Prior to re-issue, all duplicate Qualifications or Statements of Attainment must be approved by the CEO.
• All duplicate testamurs are to be issued within 5 working days from receipt of payment.
• The written request and copy of duplicate Qualification or Statement of Attainment will be filed with the original client record.

1. Policy

This policy/procedure supports the RTO’s requirement to provide accurate and ethical information in marketing and promotional materials. It ensures that all marketing materials developed by the RTO are authorised and checked for compliance prior to being implemented.

The following process ensures accuracy and integrity of all marketing and promotional materials that represent Inspiritive Pty Ltd and the training industry in general. It also ensures that all marketing materials and practices for Inspiritive Pty Ltd are authorised by an appropriate person within the RTO before implementation.

It also ensures that the Nationally Recognised Training (NRT) logo is only used in accordance with its conditions of use and all other appropriate logos and information is correctly included.

2. Procedure

• Inspiritive Pty Ltd will designate a person who shall ensure that all marketing information and practices are conducted in a professional manner and maintains the integrity and reputation of the industry and Registered Training Organisations.

This person is currently the CEO and this responsibility is included within their position description.

• CEO shall ensure all new material / information developed by the RTO for marketing and advertising purposes receive authorisation prior to release. Authorisation is evidenced by a completed ‘Marketing and Promotional Material Checklist’. (Appendix A)

• Where a new document or information is developed by Inspiritive Pty Ltd the CEO must complete the ‘Marketing and Promotional Material Checklist’. (Appendix A)

• In authorising the marketing / promotional materials, the CEO shall complete the checklist questions and also:

• Ensure that all marketing and advertising products (including electronic advertising) include the RTO Registration Number.
• Not allow false or misleading information to be present within any documents or information developed by Inspiritive Pty Ltd .
• Ensure all marketing materials accurately represent the qualifications / courses being provided.

• The CEO shall ensure that the following logo is used in accordance with the associated guidelines:

Use of Nationally Recognised Training (NRT) logo

The Nationally Recognised Training (NRT) logo is a distinguishable mark of quality for promoting and certifying national vocational education and training leading to Australian Qualifications Framework (AQF) Certificates or Statements of Attainment.

The Nationally Recognised Training (NRT) logo must be shown on qualifications issued by registered

training organisations for nationally recognised training in compliance with the NRT Logo

Specifications.

The NRT logo cannot be used to promote non-accredited training.

The NRT logo must be shown on:

All Certificates and Statements of Attainment issued for the completion of Training Package Qualifications or Units of Competency

• All Certificates and Statements of Attainment issued for the completion of state accredited Qualifications, Short courses and Units of Competency.

For information on the NRT logo, see the: Nationally Recognised Training Logo specifications guide: (http://www.asqa.gov.au/qualifications/issuing-qualifications.html)

• The completed ‘Marketing and Promotional Material Checklist’ (Appendix A) and a copy of the new marketing material shall be placed on file and retained as a record of approval. This will be the responsibility of the CEO.

• Where the CEO has approved a new document or practice an appropriate implementation plan will be developed to ensure a smooth transition is achieved and all old versions are replaced, and staff are made aware of the changes.

• In the event that marketing will be undertaken with another organisation, all material must accurately reflect the role and registration of each organisation, and not confuse or mix services offered.

• The CEO will also ensure all revised promotional material and relevant documents are communicated to all representatives of Inspiritive Pty Ltd .

This policy has been developed to support the RTO to ensure learners receive training, assessment and support services that meet their individual needs. Inspiritive Pty Ltd has a range of processes in place to ensure that these individual needs can be identified and addressed. These processes include the following activities and these are all documented in individual policies and procedures.

Language, Literacy, and Numeracy (LLN) Test

Inspiritive Pty Ltd will review all enrolment applications to ensure entry requirements are being met prior to acceptance into a course. As part of the enrolment process students are required to complete a Language, Literacy, and Numeracy (LLN) test to ensure that the student has the ability to complete the course. This test will occur prior to course commencement and will be assessed by a qualified Trainer.

If the student cannot complete the LLN test satisfactorily then an LLN Report will be completed which includes the required action to be taken to assist the student to be able to complete the course. The LLN Report has the provision to schedule and document monitoring of the LLN areas of concern and to assist in the evaluation that recommended support has been adequate for the student.

Recognition of Prior Learning (RPL)

All students are encouraged to seek recognition for learning through RPL. Students are provided information about RPL in pre- enrolment information (Student Information Handbook) and again upon enrolment.

Student Support Services

Inspiritive Pty Ltd has a documented student support policy that ensures students have access to staff who can provide assistance and guidance to students. The student support services can also provide referrals to appropriate support organisations to assist the student with personal, workplace or academic issues that the RTO does not have the ability to support internally .The student support services are documented through policies and procedures and the Student Information Handbook. All students are provided information on student support services through the pre-enrolment and induction process., 

Reasonable Adjustment

There may be times and situations in which a student may require ‘reasonable adjustment’ of the training and assessment methods implemented by Inspiritive Pty Ltd to meet their specific individual needs. These individual student needs may include (but not limited to):

• Disability
• Temporary or permanent injury (i.e. back injury, broken leg/arm)
• Sight or hearing impairments

Reasonable adjustments to the way in which evidence of performance is gathered (e.g. in terms of the information to be provided to the candidate and the type of evidence to be collected from the candidate) can only occur where the adjustments do not alter the expected performance standards for learning and assessment.

The reasonable adjustments to the training and assessment process may include a variety of modifications to the methods of delivery and assessment to assist the student undertake the course. The adjustments may include actions such as:

• Assistance in the form of the training location to allow easier access
• Accessing relevant equipment or aids to assist the student adjustments to the assessment methods to cater for any special needs (without effecting the integrity of the outcome)

Where a student requests or is identified as requiring reasonable adjustment to the training and assessment process a detailed training and assessment plan including timetables, notes regarding the required adjustments, and any related communications regarding the adjustments must be maintained in the student file.

The CEO must review and authorise any request for ‘reasonable adjustment’ to ensure that any adjustments and resulting outcomes are not affecting the integrity of the training and assessment process.

Monitoring and improving learning, assessment and support services

Students are required to undertake a mid-point review process that gives students the opportunity to provide feedback on whether the training and assessment services (and support services if accessed) provided are meeting expectations, individual needs, and outcome requirements. This process is documented and all feedback reviewed in RTO Meetings and Management Meetings to identify any areas for improvement.

Strategies for Training and Assessment

The strategies for training and assessment have been developed in line with Training Package requirements and in consultation with industry. This includes the consideration for specific industry groups in the delivery and assessment arrangements and also includes all strategies in place within the RTO to ensure that students receive training and assessment services to meet their individual needs.

Qualified Trainers and Assessors

All Trainers and Assessors employed by Inspiritive Pty Ltd are required to demonstrate appropriate vocational competence in relevant areas of training and assessment to ensure quality services are provided to all students.

1. Policy

This policy/procedure supports the requirement for Inspiritive Pty Ltd to report significant changes in its control, management or operations to Australian Skills Quality Authority (ASQA) and other relevant regulatory agencies.

The following procedure ensures that information on any relevant changes to the ownership or management structure is provided to ASQA within adequate timelines.

2. Procedure

• Where the ownership of the provider is to change, the acting CEO will notify the ASQA and other relevant regulatory agencies of the proposed change as soon as practicable, and prior to the change of ownership taking effect.

• Where it is proposed to change the person holding a higher managerial position of the provider, the CEO will notify ASQA and other relevant regulatory agencies of the change as soon as practicable prior to the change taking effect. Where the change cannot be determined prior to the change taking effect, the CEO will notify the ASQA of the change within 10 working days of the change taking effect.

(NB: A person holding a high managerial position means an employee, agent or officer of the provider with duties of such responsibility that his or her conduct may fairly be assumed to represent the provider in dealings with the regulatory body.)

• In addition to ownership or higher managerial position changes, the CEO will notify ASQA and other relevant regulatory agencies of any of the following instances:
  • Changes in the contact details of the CEO and / or RTO Registration contact person(s) for the RTO
  • Significant change in ability to meet financial viability requirements
  • Significant changes in any Guarantor arrangements that may be in place
  • Significant changes in mechanisms for securing student fee payments for the period from receipt of funds to the students’ commencement of studies
  • An occurrence of a critical incident within the organisation that affects changes to management or operations either of a temporary or permanent nature
  • Address changes to Head Office location or any permanent locations where the RTO is delivering training and assessment services (addition of new facilities, cessation of existing facilities)

• Notification of any of the above changes will be completed in writing to ASQA and any other regulatory agency. The CEO shall ensure the written notification is provided of any ‘significant change’ within at least 10 working days of the change taking effect.

• The RTO shall regularly discuss any proposed changes of significance through the relevant RTO meetings. These meetings will ensure the RTO is able to implement planning processes for any proposed significant changes and provide notification of the changes where possible.

• On an annual basis the RTO will review its financial situation with a certified accountant and will report to ASQA any significant changes to Inspiritive Pty Ltd ‘s financial viability.

• Notifications of significant changes can be made through the appropriate ASQA forms (‘Notification of change of provider’ details or ‘Notification of material change or event’). http://www.asqa.gov.au/forms.html

1. Policy

This policy is designed to ensure that Inspiritive Pty Ltd is able to effectively manage administrative, record management and reporting requirements in accordance with the requirements of the Standards for Registered Training Organisations 2015.

This policy and procedure applies to administration, records management, and record retention of all records and details collected and maintained for training and assessment services delivered by Inspiritive Pty Ltd .

The policy and procedure also provides processes to ensure Inspiritive Pty Ltd can maintain compliance with all external reporting responsibilities (i.e. – AVETMISS, Quality Indicators).

2. Procedure

Responsibility for Records Management

• The CEO has the responsibility to ensure that all business related and financial records are maintained appropriately. This includes but is not limited to:
• Financial and annual reports
• Business plans
• Minutes of meetings relating to business operations and governance arrangements
• The CEO has responsibility for ensuring that all records relating to the delivery of training and assessment services are maintained appropriately. This includes but is not limited to:
• All records of delivery and assessment arrangements
• Staff records
• All required records to ensure compliance against the Standards for Registered Training Organisations 2015
• Student Administration has the responsibility for the storage, maintenance and archiving of all training and assessment records. This includes but is not limited to:
• Student records database
• Records and evidence of training and assessment services
• All related administration paperwork and records relating to student enrolment, progress, and completion of any training and assessment services provided

The RTO is required to maintain a Student Record Management System that is able to collect AVETMISS data.

Retention of Student Training Resources and Assessment Instruments

The RTO is required to maintain master copies of all training resources and assessment instruments for all staff to access as required. These training resources and assessment instruments are also required to be maintained for a period of one (1) year from the date the materials cease to be used within the RTO.

The CEO is to archive these documents/ recourses either in hard or soft copy to ensure access for at least one year.

Retention of Student Records and Assessments

The RTO is required to ensure that all records of training and assessment are securely maintained for the duration of the student’s enrolment and a further 6 months after completion or cancellation of the student’s enrolment.

To ensure these records are maintained Student Administration to ensure that appropriate records are retained as indicated in the schedule below:

Hard Copy Student Files:

• Currently Enrolled Students
• The RTO will maintain all student records (in hard copy) while a student is enrolled with the RTO. This will include but is not limited to:
  • Enrolment Form
  • The assessment schedule for each unit included in the enrolment (Training Plan)
  • Pre- Training Review (including LLN testing, and any CT / RPL applications)

• Completed / Cancelled Students
• Hard Copy student files will be retained in full for a period of 6 months after the completion of training and assessment. These files will be archived as per the archiving processes in place.

• Each individual student file must include the following:
  • Enrolment Form
  • The assessment schedule for each unit included in the enrolment (Training Plan)
  • Pre- Training Review (including LLN testing, and any CT / RPL applications)
  • A copy of all assessment tasks, including tests, assignment, role plays, projects etc. for all Units undertaken in the course (all assessment tasks must be marked)
  • A copy of the Assessment Outcome Record Sheet for each unit
  • Copy of the Statement of Attainment or Qualification issued

Electronic records:

Full electronic student records (records indicating enrolment details, units of competency started and completed and the Qualification/ Statement of Attainment issued) for all students will be retained for a period of thirty (30) years. This will be maintained in a format that is able to be transferred to the ASQA as required.

Enrolments and participation

• All details of enrolment and ongoing participation in training and assessment are entered on the AVETMISS compliant Student Records Management System
• This database shall also contain records of student progress that shall be maintained by Student Administration.
• Student data shall be entered in a timely manner that reflects the student’s current status. This includes identifying the training and assessment that has been undertaken as it occurs and maintaining an ability to provide up to date student records at any time.

Provision of student records to regulator

Transfer of records will be consistent with contractual and legal requirements and the requirements of the National VET Regulator (Australian Skills Quality Authority- ASQA). This may include regular reporting of various data (i.e. Quality Indicators) relating to the training and assessment services provided by the RTO.

Document retention and disposal

Student Records:

• All student records are stored securely at the RTO premises in line with the timeframes above.
• The manner of disposal after the retention period will be the responsibility of Student Administration. To ensure confidentiality, documents containing personal details or other sensitive information will be destroyed before disposal.

All other documentation:

• The document retention period of all other documents relating to the RTO operations, if not contractually or legally required, shall be seven (7) years.
• The manner of disposal after the retention period will be the responsibility of the CEO. To ensure confidentiality, documents containing personal details or other sensitive information will be destroyed before disposal.

Secure storage of electronic records

• Student records and results are stored on the RTO’s Student Record Management System
• All electronic records, are kept on a secure server that is backed up daily. Copies of the daily back up are kept in 3 different places (including two offsite locations).

Privacy and Student Access

Please refer to Privacy Policy for detailed information.

• Except as required under the Standards for Registered Training Organisations 2015, Government Contracts or by law, information about a student will not disclosed to a third party without the written consent of the student.
• Access by students to their personal records is available upon request to the Student Administration Department. Students may contact Student Administration to discuss a suitable time to view their file and, access will only be granted once a student can confirm their identification.
• Student Access to the file will be granted only once written notification is received and Student Administration has validated the student’s identification.
• Access shall be provided within 2 days of confirming the student’s identification.
• Information that may be accessed includes progress, personal details, and any relevant details of the student’s enrolment that the RTO has collected.

Monitoring and review of records

• On an annual basis, Inspiritive Pty Ltd will conduct an internal audit against the Standards for Registered Training Organisations 2015 and this will include reviewing all RTO records to ensure compliance is being maintained. This process is supported within the Quarterly Review Schedule and the Quality Management Policy and Procedure.
• Student files will also undertake regular reviews to ensure information is included as required. This includes use of the ‘Student File Checklist’.

Policy on Inspiritive’s Business Model for Enrolling Students onto 10970NAT Graduate Certificate in NLP Marketing for the program is conducted in an accurate and ethical manner in keeping with the requirements of ASQA for Registered Training Organisations.

Applicants and students are informed of the following:

• Course content, progression and duration are described on Inspiritive’s web site. The Graduate Certificate in NLP has eight units of five days each. The census date is on the second day of each unit, being 20% of the way through that unit.
• Established benefits of completing the course are described on Inspiritive’s web site and illustrated with short descriptions of graduates’ subsequent career and business activities.
• Fees, unit dates and census dates are published on Inspiritive’s web site and are available for download in pdf. Students are recommended to keep a copy and use it as a calendar for their studies.
• Potential students are advised of the availability and conditions associated with VET FEE-HELP and given the government issue VET FEE-HELP information booklet for the current year. This is also posted on Inspiritive’s web site for download as a pdf.
• As of August 2015 students are given the new government issue leaflet describing the conditions under which VET FEE-HELP may be offered. This leaflet is also posted on the Inspiritive web site in pdf and recommended for download.
• Inspiritive does not offer any financial or other inducements to potential students to join its programs, nor does it permit its directors, staff, agents or informally referring parties to offer any inducements.
• Inspiritive recognises that as a VET FEE-HELP provider it is forbidden to offer inducements, discounted fees or gifts of any description to encourage potential students to enroll. Inspiritive supports the principle of equity and ensures that all students are quoted and charged the same fee per unit as quoted in this document.
• Inspiritive Pty Ltd ABN 15 000 323 357 Registered Training Organisation No. 21178 T +61 2 9328 2993 inspiritive.com.au Inspiritive,® is a registered trademark of Inspiritive Pty Ltd Inspiritive reserves the right to review its fees and to post changes for all students from time to time at a rate not exceeding 10% increase per year.
• The posted fee per unit of the Graduate Certificate in NLP for 2014, 2015 and 2016 is $1687.50 for all students, regardless of their source of funding. The fee for 2017 has not yet been determined.
• There is a single, non-refundable application fee of $100.00 which is payable to Inspiritive at the time of enrollment onto the Graduate Certificate in NLP program. This is strictly for application purposes and does not contribute to any tuition fee.
• The tuition fee for the complete Graduate Certificate in NLP for 2015 and 2016 is $13,500.00, being eight times the fee per unit.
• All students have the right to pay their tuition fees by the unit. Inspiritive informs students that fees are payable by the unit of study and fall due on the census date for each unit at the latest. All students are informed of their right to withdraw without penalty from a unit of the course by submitting their intention to withdraw in writing by email on any day up to the census date for that unit.
• All students are informed of their right to withdraw without penalty from the remaining units of their course by submitting their intention to withdraw in writing by email on any day up to the next census date for a unit of the program on which they are enrolled.
• Inspiritive adheres to the guidelines for admission criteria to a graduate certificate program. Criteria for entry are one of:
  • A bachelor’s degree or higher qualification
  • An Advanced Diploma
  • Five years’ full time equivalent corporate management experience or equivalent graduate level position.
• And Evidence of proficiency in the English language for non-native speakers. Acceptable evidence includes tertiary qualifications obtained in English, or telephone and written communications, or a certificate of proficiency in the English language.

1. Policy

This policy and procedure is to provide a user-friendly, supportive, streamlined framework for the assessment and recognition of various types of prior competencies obtained by an individual through previous and / or current training, work experience and / or life experience.

The underlying principle of Recognition of Prior Learning (RPL) is that no participant should be required to undertake a unit of study for which they are able to demonstrate satisfactory achievement of the required competency standard or learning outcome for entry into, and/or partial or total completion of a qualification.

This policy and procedure therefore aims to maximise the recognition of an individual’s prior skills and knowledge whilst at all times maintaining the integrity and standards of the defined learning outcomes of the specific course of study.

Assessment of all RPL applications shall be undertaken by a qualified assessor who has successfully completed Certificate IV in Training and Assessment (TAE40110) and who has the vocational competencies in the unit(s) they are assessing the participant’s competency against.

2. Procedure

Inspiritive Pty Ltd shall ensure that each qualification shall have a designated RPL application in place which includes a RPL Information Kit and application with relevant assessment documents that will help the candidate collect evidence to confirm their skills and knowledge.

The RTO also has relevant instructions for assessors to support them in completing the RPL application.

The RPL Process includes 5 stages:

1. Preparing the candidate with information on the RPL process
2. Candidate self assessment
3. Gathering of evidence and making a judgement
4. Documenting the assessment decision
5. Informing the candidate of the RPL outcome

Preparing the candidate with information on the RPL process

All prospective and enrolling individuals must be informed through pre-enrolment information of the opportunity to apply for RPL

Once a participant has confirmed they are interested in applying for RPL they must be provided the RPL Information Kit for the qualification / units they are proposing to include in their application for RPL.

The RPL Information Kit is to provide the required information to students that will enable them to determine if they wish to apply for RPL and the stages of the RPL process.

The following information is to be provided to participants within the RPL Kit:

• What is RPL
• To support an RPL application, an individual must be able to provide evidence and demonstrate that they have gained the required skills and knowledge relating to the unit of competency for which recognition is being applied for.
• RPL is awarded for a total unit of competency (no partial RPL of a unit of competency will be awarded)
• How to enter the RPL process (by completing the Application Form)
• The RPL process and the stages involved. This will include the details of any required skills assessment.

Gathering of evidence and making a judgement

When the candidate is ready to submit their evidence, an interview with the Assessor will be organised. They will be required to submit all their evidence and the Assessor will review the information provided and begin to match up your skills to the units/subjects in the qualification. This interview helps the Assessor confirm the authenticity and validity of the evidence. The Assessor will document the interview in a Report which will also form part of the RPL evidence.

This interview will include:

• Identifying the relevant evidence for each unit that will contribute to the RPL application such as resumes, position descriptions, and references.
• The use of oral questions to demonstrate relevant skills and knowledge for each unit (if required)

At this stage, the Assessor will be able to identify if extra evidence such as the following is required to support the RPL:

• Practical demonstrations
• Third Party Report

Where Practical demonstrations are required the assessor will confirm the details of when and where these will occur. Where appropriate they may be conducted in the student’s workplace, or will be conducted in the RTO’s simulated environments.

Documenting the assessment decision

The RTO is required to ensure that all RPL assessment undertaken is completed and recorded appropriately.

The following is to occur when assessing a RPL application:

• In marking an assessment, Assessors will consider the following:

• Relevance and nature of evidence provided by the applicant
• Scope of subject matter covered by the evidence
• Whether the evidence is sufficient to enable a judgement of competence to be made in regard to the unit, taking into account the required knowledge and skills and the critical aspects of evidence in the relevant units.
• Determine if the evidence is reliable

• All original documents such as certificates, workplace reports, etc, should be copied after being sighted by Assessor and then the copy signed with a date, signature, printed name of the Assessor.
• The Assessment Record Sheet is to document the evidence that is linked to the Unit of Competency, and also list the outcome (Competent/ Not Yet Competent)
• The outcome of the RPL is to be data entered on the database.
• In all cases, a copy of the RPL documentation (completed RPL Kit and supporting evidence) and the outcome will be kept in the participant’s file

Informing the candidate of the RPL outcome

• Where RPL is ‘Granted’ this information will be communicated in writing to the participant within 10 business days of completion of the assessment, and the Qualification / Statement of Attainment will then be issued
• Where RPL is ‘Not Granted’ participants will be notified in writing of the outcome within 10 business days of completion of the assessment. The written communication to the participant is to including a reason for refusal (where applicable)

Where the outcome of an RPL is not granted and the participant disagrees with the outcome, they should first try to resolve the matter informally. Where the outcome remains unresolved following informal discussions the individual may appeal by using the methods outlined in the ‘Complaints and Appeals Policy and Procedure.’ This policy and procedure can be gained from the Student Administration Department and is also found in the Student Information Handbook. The request for an appeal must be lodged in writing no later than 10 business days from notification of the outcome of the application.

1. Policy

This policy and procedure ensures that all staff are introduced into Inspiritive Pty Ltd and are aware of their role and responsibilities when beginning employment. The induction process is overseen by the CEO/Training Manager who will ensure the following procedures are followed when a staff member is employed in a Management, Administration or Trainer / Assessor role(or promoted from within the RTO).

This procedure ensures the effective introduction into the RTO and the staff members obligations are completed efficiently and effectively.

Staff Induction is only to occur after the confirmation of employment has occurred.

2. Procedure

• All staff employed by Inspiritive Pty Ltd are to undertake the induction program immediately upon commencement of employment (either prior to commencement or on the first day of employment). The induction process is to be undertaken by the CEO and all steps of the induction process are to be clearly explained to the employee.

For all staff:

• The CEO (or delegate) shall ensure the following steps are undertaken for all staff as part of the commencement of employment and staff induction program:

1. An employee file is to be created for the new employee containing all information relating to the person’s employment within the business, including a Position Description, job interview documents, reference checks and signed employment contract. This information is then kept in a ‘Staff File’.

2. All new employees must be guided through Part A of the ‘Staff Induction Checklist’ by their supervisor and it should be completed within timeframes as indicated within the checklist.

3. The new employee must sign the Staff Induction Checklist to indicate their completion and understanding of each task listed in the checklist.

4. The checklist is to be maintained on each individual’s ‘Staff File’.

Additional requirements for Trainer & Assessors:

• All Trainers/ Assessors must ensure that Part B of the ‘Staff Induction Checklist is completed and specific and relevant information is provided relating to the vocational competence of the Trainer / Assessor. This ensures the Trainer / Assessor has documented their vocational competence through the ‘Trainer Matrix’ document.

• To confirm that each Trainer and Assessor has the required evidence of vocational competence maintained on file a ‘Trainer and Assessor Checklist’ is to be completed. This will confirm the qualifications and resume are copied and maintained on file. It will also summarise the Trainer Matrix document by indicating which units the trainer / assessor has been approved to deliver and/or assess.

• All Trainers/ Assessors are to also have a ‘Trainers/ Assessors File’ created that is used to store and maintain all information related to their vocational competence. This ‘Trainer & Assessor File’ is to contain the following information at a minimum:

• A ‘Trainer and Assessor Checklist’
• The ‘Trainer Matrix document’ which identifies their vocational experience, qualifications, and their currency for each unit they are to deliver / assess.
• Staff Induction Checklist
• Verified copies of the Trainers/ Assessor qualifications
• Signed resume
• Police Checks and Working with Children Checks (where applicable)

USI – Unique Student Identifier

All students undertaking vocational education and training must hold a Unique Student Identifier (USI) and provide it to the College during the enrolment process. Inspiritive Pty Ltd will not be able to issue a Certificate, Statement of Attainment, or Transcript where a student has not provided a USI. For details on USI, visit www.usi.gov.au.

1. Policy

This policy/procedure supports the requirements to provide student support services to all students.

This policy ensures that all students are given support while studying with Inspiritive Pty Ltd . This support includes both academic support and personal support and the following procedures ensure that students are made aware of the support available.

2. Procedure

Student Orientation

Face to Face Training

At the beginning of a course of study the students are to be given a short orientation and it must include the following:

• A tour of the RTO identifying classrooms, student areas, student administration area, and any other relevant areas within the RTO such as toilets, fire exits, and restricted areas.
• Information on emergency evacuation procedures
• Information on how to access the student support services within Inspiritive Pty Ltd.

Online learning platform

When you first receive your login to our online learning platform you will also be offered a Zoom video session in which you will be guided through navigating the inspiritive.online learning platform.

Nominated Student Support Officer

Whilst all staff employed by Inspiritive Pty Ltd has the responsibility to provide support to all students, Inspiritive Pty Ltd shall nominate a ‘Student Support Officer’ who shall be available to all students, on an appointment basis, through the standard RTO hours of business.

Students can access the Student Support Officer directly or via student administrations and an appointment will be organised as soon as practical.

Where it is identified that students are having learning difficulties, Inspiritive Pty Ltd will provide additional support to the students in the form of additional learning time, additional reading material, and more support from their workplace supervisor.

If further assistance is required, learners will be referred to specialist external support agencies

If students are having emotional or psychological issues during the course, Inspiritive Pty Ltd will provide referrals to appropriate agencies

1. Policy

This policy and procedure ensures that all RTO Trainers / Assessors are given the opportunity to maintain and update skills and knowledge relating to delivering training and assessment services. The professional development of Trainers /Assessors ensures continued development of knowledge and skills in their relevant industry area and across the training industry.

The following procedure outlines the Professional Development requirements of all Trainers / Assessors employed within Inspiritive Pty Ltd in a full time capacity.

As part of this policy and procedure all Trainers / Assessors are required to update their resume on an annual basis and include all relevant Professional Development activities in the updated version.

2. Procedure

• The CEO is responsible for ensuring professional development activities are scheduled and completed by all Trainers / Assessors.

• All Trainers / Assessors are required to complete a minimum of three (3) forms of Professional Development activities throughout a calendar year and maintain evidence of this Professional Development for compliance purposes.

• The Processional Development activities could take the form of the following types of activities:
• Attendance at formal training sessions
• Membership of an industry body
• Attendance at meetings held by Industry Bodies
• Up-grading of qualifications
• External consultation in relation to job specific information
• Specific Training Package workshops
• Government / Industry run workshops on training topics / compliance requirements

• The Professional Development activities may be in relation to any activity where a Trainer / Assessor is increasing or gaining skills or knowledge related to their ability to deliver training & assessment services.
• All Professional Development activities must be supported with evidence of the activity undertaken. This evidence may include:
• Agenda’s and minutes of a network meeting
• Evidence of completion / enrolment of formal training
• Summary of information received at industry specific meeting
• Evidence of attendance at informal training sessions / workshops and content covered

• Each Professional Development activity is to be recorded by the staff member using the ‘Trainer Professional Development Log.’ The recording of this information is to be completed within one week of the activity being undertaken and maintained on the ‘Trainer file’.
• The ‘Trainer Professional Development Log’ is to be monitored regularly by the CEO to ensure all staff are completing these Professional Development activities as required.

• As part of the ‘Staff Appraisals’ process this ‘Trainer Professional Development Log’ is to be monitored to ensure relevant activities are being planned and undertaken.

• The ‘Trainer Professional Development Log’ must be kept on each staff members file and must be current at all times.

1. Policy

This procedure has been developed to assist Inspiritive Pty Ltd manage the transition from superseded Training Packages and/or accredited courses to the latest version / release.

Inspiritive Pty Ltd shall ensure the transition from superseded Training Packages and/or accredited courses shall occur within Twelve (12) months of their publication on the national register (www.training.gov.au)

The procedures set out below will:

• Assist Inspiritive Pty Ltd to ensure that all Training Packages are implemented correctly and within 12 months
• Ensure that all Qualifications/Courses/individual Units of Competency that are on the RTO’s Scope of registration have Strategies for Training and Assessment as they are placed on the Scope of Registration which, in turn will ensure learning resources and assessment resources are sourced/ developed.

The CEO shall be responsible for ensuring the following procedure is followed and the Scope of Registration is maintained in line with the ASQA General Direction ‘Transition and Teach Out’ (ASQA General Directions).

2. Procedure

• Monitoring Scope of Registration

The CEO is responsible for monitoring the Scope of Registration and ensuring:

• The qualifications and/or accredited courses listed are current and have not been superseded
• The latest versions of each Training Package and/or accredited courses is being used within the RTO
• The ‘Training Package Register’ is up to date

The CEO is required to check the ‘National Register of information on Training Packages, Qualifications, Courses, Units of Competency and Registered Training Organisations (RTOs)’ (Training.gov.au (TGA) – www.training.gov.au) for updates of all items on Scope of Registration at least quarterly.

The CEO should register their details with TGA to receive notifications for each qualification listed on the Scope of Registration.

The CEO is also required to keep up to date with Training Package and/or accredited courses information by subscribing to relevant industry bodies such as Industry Skills Councils and industry networks.

When a new Training Package and/or accredited courses (or version) is released the CEO is required to follow the below steps to ensure that Inspiritive Pty Ltd is able to deliver the most recent version of a Qualification within an appropriate timeframe.

Inspiritive Pty Ltd must not accept any new enrolments in the superseded qualifications or accredited courses being replaced by the new Training Package after the transitional period of 12 months.

• Preparing to update Scope of Registration

When there is a new release or revision of a Training Package and/or accredited courses that relates to Qualifications / Courses/ Units of Competencies on the Scope of Registration, the following must occur:

• Download the relevant Training Package / Accredited Course from TGA (www.training.gov.au) or relevant organisation (Industry Skills Council (ISC) or course owner)
• Establish which Qualifications / Courses/ Units of Competency are required to be updated on RTO’s Scope of Registration
• Identify the transition dates and update the relevant information within the ‘Training Package & Course Register’ document. This includes identifying the dates that no further enrolments can be taken in the superseded qualification.
• Identify any licensing requirements associated with the new Qualification/Courses/Unit of Competency
• Prepare the Strategy for Training and Assessment for each of the new Qualifications/Courses/Unit of Competency that have had updates
• Obtain learning and assessment materials for revised Qualification/Courses/Unit of Competency
• Ensure any relevant facilities and equipment requirements of the Qualification/Course/Unit of Competency have been addressed
• Ensure trainer qualifications and experience are mapped to the new Qualification/Courses/Unit of Competency
• Develop and revise other relevant documents and materials including:
  • Student Information Handbook
  • Marketing Materials
• Plan the transitional arrangements including new enrolment dates, transfer of currently enrolled students etc.

Submit Application to update Scope of Registration

• The CEO will be the only person able to submit an application via ASQAnet. Once the CEO has confirmed all required documentation for the new Qualification/Course/Unit of Competency the CEO will use the on-line ASQAnet system to submit the application for the Addition to Scope of Registration. Documentation may have to be uploaded as part of the application process.

Transition to the new Qualifications /Courses/Units of Competency

Only when ASQA have provided confirmation of the successful outcome of an application can the RTO commence to deliver and assess the new Qualification/Course/Unit of Competency. Once this has occurred it is the CEO’s responsibility to implement the new program(s) and ensure the following steps have been taken:

• Management, Trainers and key stakeholders are made aware of the change of Qualification/Course /Unit of Competency through relevant meetings and communication channels

• Update all internal paperwork with new titles, codes and descriptions of Qualifications /Courses/Units of Competency including but not limited to:

• • Enrolment forms and related documentation (i.e. training plans, checklists)
  • Student Information Handbook
  • Marketing Material (including website if applicable)
  • Student Records Management System
  • Learning Materials
  • Assessment tools, 

• Staff Professional Development Activities including:

• • The CEO is to ensure relevant staff attends industry based run workshop(s) if applicable.
  • Ensure relevant trainer files have been updated with the staff matrix
  • Identify any professional development requirements for each trainer (i.e. upgrading their qualifications)

• Determine dates to commence new Qualification/Course/Unit of Competency
  • Confirm a timeline for implementation of new course
  • Identify a process to complete or transfer students enrolled in superseded course

• Update the ‘Training Package & Course Register’ document once the new Qualification/Course/Unit of Competency that has been added to the Scope of Registration

Transition of currently enrolled students

Inspiritive Pty Ltd must not accept any new enrolments in the superseded qualifications or accredited courses being replaced by the new Training Package after the transitional period of 12 months.

All currently enrolled students will be transferred to the new qualification prior to this 12 month period. The transfer of students must be undertaken in collaboration between the student and the RTO and students must be provided timely and adequate advice and guidance about the transfer.

To ensure a consistent approach to the transitional arrangements for students the following steps are to be taken:

• All currently enrolled student’s files to be reviewed. Student progress is to be reviewed to determine if students are able to complete their course enrolment within the ‘teach out’ period.
• Where it is determined the timeframe to complete the course is not appropriate then the student‘s enrolment must be transferred to the replacement course being offered.
• When transferring a student to a replacement course the following must occur:
• Ensure all assessments are up to date and the student’s progress is up to date in the existing enrolment
• Complete all relevant enrolment paperwork for the new course
• Map the student’s progress to the new course using the mapping information within the Training Package and relevant State Authority Purchasing Guide.
• Complete the RPL process to the new course for delivery and assessment already conducted
• Determine remaining delivery and assessment requirements and develop training plan.

Inspiritive Pty Ltd may continue to deliver training and assessment services and issue awards to current students of the superseded qualification who would be genuinely disadvantaged if required to transfer to the replacement qualification, for up to 6 months after the expiry of the transition period for its replacement.

Inspiritive Pty Ltd will implement a ‘teach out’ period for any superseded qualifications where such disadvantages exist and there is sufficient evidence to support this decision. Students that will not complete their course within the designated teach out period must be transferred to the replacement qualification prior to this expiry date.

Removal of superseded Qualification/Course/Units of Competency

It is the responsibility of the CEO to ensure a Qualification/Course/Units of Competency that has been superseded is removed from the Scope of Registration.

1. It is a requirement that all learners must provide a Unique Student Identifier (USI) to Inspiritive Pty Ltd before a qualification or statement of attainment can be issued. This procedure describes the process which Inspiritive Pty Ltd will follow to ensure that Inspiritive Pty Ltd complies with this requirement

2. Upon receipt of an enquiry from a prospective learner Inspiritive Pty Ltd will include in the information provided to the enquirer that they must provide a USI when they enrol, and will be directed to the USI website at http://www.usi.gov.au/create-your-USI/Pages/default.aspx

3. Inspiritive Pty Ltd will include provision for the USI on the enrolment form

4. Upon receipt of an enrolment form from a learner, Inspiritive Pty Ltd will confirm that the USI has been included on the enrolment form, and will verify that this USI is correct by using the Student Management System to check the USI through the USI Registry System

5. If the learner has not included the USI on the enrolment form, they will be contacted and advised that the USI is required before any qualification of statement of attainment can be issued

6. If the USI check returns a “not valid” response, the learner will be contacted and the USI will be confirmed. A further check will be made through the USI Registry System

7. A notation will be made on the enrolment form that the USI has been confirmed as correct

8. The confirmed USI will be included in the student details on the Student Management System

9. Prior to the issuing of a Qualification or Statement of Attainment, the RTO Manager will confirm that the student information on the Student Management System includes the learner’s USI

It is recommended that students at postgraduate level have sound English language, literacy, communication and interpersonal skills. Language, literacy and numeracy skills are critical to almost all areas of work. This is particularly true in many vocations where language, literacy and numeracy skills influence the performance of workplace tasks such as measuring, weighing and creating or comprehending written work instructions.

Students needing language, literacy and numeracy (LLN) support should indicate this on application. Where only a low level of support is needed, the Managing Director may arrange for the student to receive extra-curricula assistance from the trainer or another staff member. Otherwise, the student is advised to obtain LLN support from a specialist organisation such as TAFE and enrol in the program at a later time. Where an applicant’s LLN deficiency will clearly inhibit achievement of learning outcomes and the applicant declines LLN support, enrolment may not be offered.

To support this approach Inspiritive Pty Ltd will:

• Assess a student’s language, literacy and numeracy skills during their enrolment to ensure they have adequate skills to complete the training;
• Support students during their study with training and assessment materials and strategies that are suitable to the level of the qualification and workplace skills being delivered;
• Provide clear information to students about the details of the language, literacy and numeracy assistance available. Inspiritive Pty Ltd generally recommend the LLN training courses provided by TAFE. These institutes have specialist teachers to support the student’s development.
• Refer students to external language, literacy and numeracy support services that are beyond the support available within Inspiritive Pty Ltd and where this level of support is assessed as necessary; and
• Negotiate an extension of time to complete the training programs if necessary.

1. Environmental Awareness
   We at Inspiritive Pty Ltd see protecting the environment as part of our core values. In taking measures such as those outlined below, we aim to continue to reduce our environmental footprint. We recognise that our business has a corporate social responsibility to enhance the environment and promote the long term sustainability of the Education and Training industry. We aim to inspire our staff, vendors and clients to do the same
2. In this policy, Inspiritive Pty Ltd commits to:
   a. Understanding and managing our environmental risks with the goal of minimising or eliminating those risks
   b. Ensuring the environment is considered in our investment and corporate strategies, procurement and the products and services we offer
   c. Actively working to minimise pollution, manage waste streams and address relevant biodiversity issues
   d. Engaging with our customers, employees and shareholder on environmental issues and transparently reporting on our environmental performance
   e. Providing all employees with the training and education necessary to meet our objectives
   f. Complying with all applicable legal and regulatory requirements
   g. Regularly review environmental objectives and targets
   h. Openly communicate our policies and practices to interested and approved parties
   i. To monitor and record our environmental impacts on a regular basis and compare our performance with set policies, objectives and targets.
3. Our Policy
   Our environmental policy reflects our commitment to environmental sustainability and our precautionary approach. It also demonstrates our awareness that our actions are important for our clients, our employees and our business performance.
4. Reduce, Reuse and Recycle
   Inspiritive Pty Ltd commits to reducing our waste products, purchasing reusable products wherever possible and recycling relevant products.
5. Toxics reduction
   Inspiritive Pty Ltd commits to reducing any toxic materials to protect employee health and the environment. If you have any questions in relation to this policy or its application please contact Chris Collingwood.

1. Intent and Scope

This cybersecurity policy(policy) provides the basis of cybersecurity management within Inspiritive Pty Ltd.

This policy applies to all of Inspiritive Pty Ltd employees, contractors, volunteers, vendors and anyone else who may have any type of access to Inspiritive Pty Ltd systems, software and hardware.

Effective protection of business information creates a competitive advantage, both in the ability to preserve the reputation of Inspiritive Pty Ltd and in reducing the risk of the occurrence of negative events and incidents.

2. Password Requirements

To avoid employees’ work account passwords being compromised, these best practices are advised for setting up passwords:

Use at least 8 characters (must contain capital and lower-case letters, numbers and symbols)

Do not write down password and leave it unprotected

Do not exchange credentials when not requested or approved by supervisor

Change passwords every 4 months

3. Email Security

Emails can contain malicious content and malware. In order to reduce harm, employees should employ the following strategies:

Do not open attachments or click any links where content is not well explained

Check the email addresses and names of senders.

Search for inconsistencies

Block junk, spam and scam emails

Avoid emails that contain common scam subject lines such as prizes, products and money transfers

If an employee is not sure that an email, or any type of data is safe, the employee should contact Jules Collingwood on 0416 267 613.

4. Device Security and Using Personal Devices

Logging in to any work accounts for personal devices such as mobile phones, tablets or laptops, can put Inspiritive Pty Ltd data at risk. Inspiritive Pty Ltd does not recommend accessing any Inspiritive Pty Ltd data from personal devices. However, if this cannot be avoided, employees are obligated to keep their devices in a safe place and not exposed to anyone else.

Employees are recommended to follow these best practice steps:

Keep all electronic devices’ passwords secure and protected

Logging into accounts should only be performed through safe networks

Install security updates on a regular basis

Upgrade antivirus software on a regular basis

Never leave devices unprotected and exposed

Lock computers when leaving the desk

5. Transferring Data

Data transfer is a common cause of cybercrime. Employees should follow these best practices when transferring data:

Avoid transferring personal information such as customer data and employee information

Adhere to the relevant personal information legislation

Data should only be shared over authorised networks

If applicable, destroy any sensitive data when it is no longer needed

6. Physical Documents

Employees are required to ensure that:

All sensitive and confidential information in hardcopy form is secure in their work area at the end of the day

Printed documents containing sensitive and confidential information should be immediately removed from the printer

Any sensitive and confidential information must be removed from the desk and locked in a drawer when the desk is unoccupied and at the end of the work day

File cabinets containing sensitive and confidential information must be kept closed
and locked when not in use or when not attended

Keys used for access to sensitive and confidential information must not be left at an unattended desk

Upon disposal of sensitive and confidential documents, documents should be shredded in the official shredder bins or placed in the lock confidential disposal bins

Whiteboards containing sensitive and confidential information should be erased

7. Working Remotely

When working remotely, all cybersecurity policies and procedures must be followed.

8. Acceptable Use

User accounts on work systems are only to be used for the business purposes of Inspiritive Pty Ltd and not to be used for personal activities.

Employees are responsible for protecting all confidential information used and/or stored on their accounts. This includes their user logins and passwords. Employees are prohibited from making unauthorised copies of such confidential information and/or distributing it to unauthorised persons outside of Inspiritive Pty Ltd.

Employees must not purposely engage in any activity with the intent to: harass other users; degrade the performance of the system; divert system resources to their own use; or gain access to Inspiritive Pty Ltd systems for which they do not have authorisation.

9. Security Requirements

Employees must not install unauthorised software.

Employees must not use unauthorised devices on their workstations, unless they have received specific authorisation from Jules Collingwood.

Employees must not attempt to turn off or circumvent any security measures.

Employees must report any security breaches, suspicious activities or issues that may cause a cyber security breach to Jules Collingwood.

10. Disciplinary Action

If this policy is breached, one or more of the following disciplinary actions will take place:

Incidents will be assessed on a case-by-case basis

In case of breaches that are intentional or repeated or cases that cause direct harm to Inspiritive Pty Ltd, employees may face serious disciplinary action(c) Subject to the gravity of the breach, formal warnings may be issued to the offending employee